LOUY AL HAMOURI

+ lead a high performing team of Customer Success Account Managers (CSAMSs) that are well
versed in cloud adoption, portfolio and program delivery management practices, cloud service
management and technology trends, they are the delivery leaders in our core account teams
and partner a wide range of customers. This is a role that help fuel customer success
through leadership with business, customer, and team growth!
+ Managing the G42 and public sector portfolio with 20M unified support business in UAE

+ Leading a team of super talented customer engineers to provide the most advanced Solution support to
Microsoft enterprise customers in Middle east and Africa
+ Managing a portfolio of 12m of mission critical customers in MEA and contributed to business growth of
70% YOY in FY20
+ Own and drive business and delivery strategy for the mission critical in MEA region and executed through
strong alignment with our stakeholders in MEA, with strong focus on delivery excellence
+ Strong multi Geo experience working and managing India region for an interim period and part of Asia TZ

«Lead highly skilled engineers to achieve consistent quality experience to Mission critical solutions across
MEA with proven high CPE and renewal rate.
+ Managed sales pipeline and sales enablement for services teams across MEA.
+ Built end to end delivery framework with clear Data analysis structure and BI.
«Managed technical delivery for high profile customers in MEA.
+ Managed operational excellence through an advanced TQA framework. team readiness plans to accommodate technology landscape changes.
+ Technical lead for exchange team in MEA,
«Career coach, case management, mentorship, and training advisor
«provided Technical support for Microsoft premier customers on Microsoft business
productivity platforms

Provided technical consultation for high profile enterprises in Doha including migration projects for all microsoft
product suites