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جبرية الاحمدي, Customer Service

جبرية الاحمدي

Customer Service·Marassi Galleria

Bahrain

Diploma, (Chemistry

Work experience

Total years of experience: 2 years, 4 months

Customer Service

January 2025 - June 2026

Marassi Galleria

Al Muharraq, Bahrain

January 2025 - June 2026

Greeted customers and provided exceptional customer service.
Provided excellent customer service by addressing inquiries promptly.
Provided customer service support to guests and visitors.
Updated customer information in the customer service database.

Company industry:
Real Estate
Job role:
Customer Service and Call Center

Call Center Agent

March 2024 - December 2024

Stc

Manama, Bahrain

March 2024 - December 2024

Resolved customer inquiries and complaints related to
telecommunications services efficiently and professionally.
Delivered excellent customer service through active listening, clear
communication, and effective problem-solving.
Maintained high customer satisfaction by providing timely solutions and
adapting quickly to new systems and procedures.
Processed customer requests accurately while meeting service quality
standards and performance targets.

Company industry:
Telecommunications

Education

Bahrain Secondary School

January 2021

January 2021

Diploma, (Chemistry

Bahrain

GPA (percentage): 86%

GPA (percentage): 86%

Skills

CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SELF DISCIPLINE
Intermediate
SELF DISCIPLINE
Intermediate
TYPING
Intermediate
TYPING
Intermediate

Training and Certifications

Certifications
Valid Driving License