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Noura Almushawwah, Team leader | Customer Service Representative

Noura Almushawwah

Team leader | Customer Service Representative·Tamkeen Technologies (Qiwa Platform)

Saudi Arabia

Bachelor's degree, Resources

Work experience

Total years of experience: 5 years, 0 months

Team leader | Customer Service Representative

January 2022 - January 2026

Tamkeen Technologies (Qiwa Platform)

Riyadh, Saudi Arabia

January 2022 - January 2026

• Lead service improvement efforts that increase
customer satisfaction and loyalty.
• Compile executive-level data insights to guide
operational decision-making.
• Resolve complex issues while ensuring strict
compliance with labor laws.
• Oversee team collaboration and translate content
to support diverse audiences.
• Participated in preparing weekly attendance and
leave reports.
• Handled administrative tasks such as filing, data
entry, and document tracking.

Company industry:
IT Services

HR Intern

January 2025 - January 2025

Saudi Water Partnership Company (SWPC).

Riyadh, Saudi Arabia

January 2025 - January 2025

• Supported HR operations and database updates.
• Assisted in recruitment and interview coordination.
• Provided administrative and reporting support.

Company industry:
Utilities

Trainee English Teacher

January 2019 - November 2019

121 Elementary School.

Riyadh, Saudi Arabia

January 2019 - November 2019

• Provided interactive & student-appropriate lesson
plans.
• Used diverse teaching strategies to ensure effective
learning.
• Designed language exercises that encouraged
practical use of the English language.

Company industry:
Primary, Prep, & Secondary School

Education

King Saud University

January 2025

January 2025

Bachelor's degree, Resources

Saudi Arabia

Imam Muhammed Bin Saud Islamic University

January 2021

January 2021

High school or equivalent, English language

Saudi Arabia

Imam Muhammed Bin Saud University.

January 2020

January 2020

Bachelor's degree, English Language

Saudi Arabia

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SERVICE IMPROVEMENT
Intermediate
SERVICE IMPROVEMENT
Intermediate
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate

Training and Certifications

Certifications
Entitled (English Language Skills & The Basics of English Language)
Understanding Simultaneous
Note Taking Skills and Strategies for Effective Learning. Writing
CIPD Level 3 | Foundation Certificate in People Practice