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Hasnaa Atta, Technical Support Technician

Hasnaa Atta

Technical Support Technician·Intelcia

Morocco

Higher diploma, IT Development

Work experience

Total years of experience: 6 years, 9 months

Technical Support Technician

January 2024 - Present

Intelcia

Casablanca, Morocco

January 2024 - Present


Company industry:
Telecommunications

Business Development & Customer Relations

November 2023 - January 2024

Call Center Group

Casablanca, Morocco

November 2023 - January 2024

Managed lead generation and provided technical specifications for

Company industry:
Call Centers & Customer Care Outsourcing

Sales Representative (B2B/B2C)

January 2021 - January 2023

Smart Connections

Casablanca, Morocco

January 2021 - January 2023


Company industry:
IT Services

Customer Service Specialist

January 2018 - January 2020

Énergie Marketing

Casablanca, Morocco Hybrid

January 2018 - January 2020

Managed B2B energy contracts and technical utility consultations

Company industry:
Oil & Gas

Education

OFPPT

January 2016

January 2016

Higher diploma, IT Development

Morocco

Skills

CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MOBILE PLATFORM DEVELOPMENT
Intermediate
MOBILE PLATFORM DEVELOPMENT
Intermediate
NETWORK DIAGNOSTICS
Intermediate
NETWORK DIAGNOSTICS
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
REMOTE TROUBLESHOOTING
Intermediate
REMOTE TROUBLESHOOTING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TELEPHONY
Intermediate
TELEPHONY
Intermediate

Languages

English

Beginner

French

Beginner

Arabic

Beginner