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Bilal Elaouab , CROWD MANAGEMENT VOLUNTEER

Bilal Elaouab

CROWD MANAGEMENT VOLUNTEER·CAF AFRICA CUP OF NATIONS (AFCON)

Morocco

High school or equivalent, Applied Physics

Work experience

Total years of experience: 2 years, 0 months

CROWD MANAGEMENT VOLUNTEER

January 2025 - December 2025

CAF AFRICA CUP OF NATIONS (AFCON)

Casablanca, Morocco

January 2025 - December 2025

• Coordinated the safe movement and seating of
thousands of international fans during major
match days.
• Ensured strict adherence to venue safety
protocols and security regulations to prevent
overcrowding and incidents.
• Served as the primary point of contact for fan
inquiries, offering clear directions and
professionally resolving conflicts.

Company industry:
Civil Engineering

Clothing store

January 2024 - January 2025

Zara Home - Azadea Group

Casablanca, Morocco

January 2024 - January 2025

• Efficiently manage and oversee clothing
inventory.
• Effectively organize product displays on
shelves.
• Negotiate with clients to enhance
satisfaction and foster loyalty.
• Greet and welcome clients with a
professional demeanor.

Company industry:
Sales Outsourcing

Education

AKKAD HIGH SCHOOL

January 2025

January 2025

High school or equivalent, Applied Physics

Morocco

Skills

COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL LITERACY
Intermediate
DIGITAL LITERACY
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

English

Beginner

French

Beginner