Deekshitha MK

• Familiar with Database Queries and Joins (MySQL, MS SQL).
• Provide technical support to users experiencing software issues, ensuring timely and effective resolution.
• Analyze and troubleshoot software bugs, collaborating with development teams to implement bug fixes.
• Respond to customer enquiries via email in a timely and professional manner.
• Conduct software installations, configurations, and updates for clients.
• Supporting users remotely and onsite when required.
• Develop and maintain knowledge base articles and technical documentation to assist users and support
team members.