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yasmine mohamed , HR & Marketing

yasmine mohamed

HR & Marketing·Americook For Restaurant Supplies

Egypt

Master's degree, low

Work experience

Total years of experience: 8 years, 0 months

HR & Marketing

October 2022 - Present

Americook For Restaurant Supplies

Cairo, Egypt

October 2022 - Present

• Welcoming new employees and providing them with the necessary tools,
information, and training to integrate into the company.
• Acting as a bridge between management and employees.
• Social Media Marketing.
Company industry:
Administration Support Services
Job role:
Human Resources and Recruitment

Customer Service

January 2023 - July 2023

PlatinumGear

Cairo, Egypt •Remote

January 2023 - July 2023

• Listening to customer grievances, managing complaints.
• Processing new orders, tracking shipments, and managing cancellations, returns,
or exchange requests.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Office Manager

February 2021 - June 2022

NBCReal Estate

Cairo, Egypt

February 2021 - June 2022

• Overseeing maintenance, ordering supplies, and ensuring a productive
environment.
Company industry:
Management Consulting
Job role:
Administration

Personal Assistant CEO

March 2019 - January 2020

MTC

Abu Dhabi, United Arab Emirates

March 2019 - January 2020

• Managing the CEOs calendar, organizing appointments, and ensuring no
scheduling conflicts.
Company industry:
Telecommunications
Job role:
Administration

Administrative Manager

October 2018 - March 2019

TheInternational Company For Project Services

Cairo, Egypt

October 2018 - March 2019

• Administrative Organization.
• Creating and updating administrative regulations to ensure discipline (e.g.,
attendance, dress code, and use of company property).
• Establishing a robust system for filing contracts, official documents, and records
for easy retrieval.
Company industry:
Administration Support Services
Job role:
Administration

Customer Service Supervisor

February 2017 - August 2018

Abu Samra Travel Agency

Mansoura, Egypt •Hybrid

February 2017 - August 2018

• Supervise, mentor, and train support agents to meet performance standards.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Mansoura University

January 2025

January 2025

Master's degree, low

Egypt

Mansoura University

July 2016

July 2016

Bachelor's degree, ‏جود

Egypt

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
BUDGET DEVELOPMENT
Intermediate
BUDGET DEVELOPMENT
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ORGANISATIONAL POLICIES
Intermediate
ORGANISATIONAL POLICIES
Intermediate
SOCIAL MEDIA MARKETING
Intermediate
SOCIAL MEDIA MARKETING
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
Marketing Course
Human Development Course
Photoshop
HR Course
CRM
Microsoft Office Course