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Syed Usman Ali Bukhari, Branch Operations Manager / Sales & Customer Service

Syed Usman Ali Bukhari

Branch Operations Manager / Sales & Customer Service·United Bank Limited (UBL)

Pakistan

Bachelor's degree, Marketing

Work experience

Total years of experience: 12 years, 5 months

Branch Operations Manager / Sales & Customer Service

January 2016 - Present

United Bank Limited (UBL)

Multan, Pakistan

January 2016 - Present

• Lead branch operations and ensure full compliance with UBL policies and
State Bank regulations.
• Manage vault operations, account services, investment portfolios, and
branch audits.
• Drive sales initiatives including cross-selling deposit accounts, investment
products, and loan offerings.
• Train and mentor new employees to ensure high service standards and
policy adherence.
• Maintain strong customer relationships, resolve issues promptly, and
contribute to client retention.
• Consistently achieved or exceeded monthly and quarterly revenue targets.
• Collaborated with sales and service teams to promote financial solutions
that meet client needs.
Company industry:
Banking

Customer Service Representative

January 2014 - January 2016

United Bank Limited

Multan, Pakistan

January 2014 - January 2016

• Delivered front-line banking services including customer onboarding, cash
deposits/withdrawals, and account maintenance.
• Supported sales team in identifying opportunities and meeting client needs
through consultative selling.
• Participated in the Retail Banking Officer Program and sales training
workshops.
• Maintained accurate records and ensured customer satisfaction through
high-quality service.
Company industry:
Banking
Job role:
Customer Service and Call Center

Education

University of Education

January 2015

January 2015

Bachelor's degree, Marketing

Pakistan

Multan Board

January 2011

January 2011

High school or equivalent, Pre-Engineering

Pakistan

Skills

BANKING
Intermediate
BANKING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CUSTOMER RELATIONSHIP BUILDING
Intermediate
CUSTOMER RELATIONSHIP BUILDING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Administration
Expert
Administration
Expert
Accounting
Intermediate
Accounting
Intermediate
Teamwork
Expert
Teamwork
Expert

Languages

English

Intermediate

Training and Certifications

Certifications
Retail Banking Officer Program
Matriculation (Science)

Hobbies and interests

Playing badminton
fiction
Reading newspapers