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ThankGod Abu, Customer Care Representative (Remote)

ThankGod Abu

Customer Care Representative (Remote)·Next Insurance

Nigeria

Bachelor's degree, Nursing And Health Sciences

Work experience

Total years of experience: 3 years, 2 months

Customer Care Representative (Remote)

January 2024 - January 2025

Next Insurance

Connecticut, United States •Remote

January 2024 - January 2025

• Handled remote client interactions across digital platforms
• Provided fast and accurate solutions to customer issues
• Maintained professionalism in a fully remote work environment
Company industry:
Insurance & TPA

Branding Manager

January 2021 - January 2022

Cloud 9 Games

Benin City, Nigeria •Hybrid

January 2021 - January 2022

• Led brand identity development and visual strategy
• Designed logos and marketing materials to strengthen brand presence
• Contributed to audience engagement through creative content direction
Company industry:
Video Gaming
Job role:
Marketing and PR

Customer Care Representative

January 2020 - January 2022

MTN Nigeria

Abuja, Nigeria •Remote

January 2020 - January 2022

• Delivered high-volume customer support with strong satisfaction outcomes
• Resolved customer complaints efciently, improving retention and trust
• Maintained clear communication across multiple service channels
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Igbinedion University

September 2029

September 2029

Bachelor's degree, Nursing And Health Sciences

Nigeria

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
BRANDING
Intermediate
BRANDING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Training and Certifications

Certifications
Certifed Graphic Designer