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Abdullah Alrashedi, Application Support Officer

Abdullah Alrashedi

Application Support Officer·Al-Romaih Group

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 2 years, 1 months

Application Support Officer

October 2025 - Present

Al-Romaih Group

Riyadh, Saudi Arabia

October 2025 - Present

• Providing technical application support and troubleshooting for enterprise systems
• Collaborating with development teams to resolve software issues and improve system reliability
• Managing application monitoring, incident response, and user support workflows
• Built an AI agent to classify tickets, resolve common issues, and generate responses for users.
Company industry:
Manufacturing
Job role:
Information Technology

Mobile Application Developer

June 2025 - September 2025

TVTC — COOP Training

Riyadh, Saudi Arabia

June 2025 - September 2025

• Designed and developed a cross-platform mobile application for TVTC, providing exclusive employee, student, and retiree
promotions
• Integrated advanced features including biometric authentication, push notifications, QR-based redemption, and location-aware
filtering
• Built with Flutter, advanced state management, and Google Maps features to deliver a scalable architecture and seamless user
experience
Company industry:
Training & Education Center
Job role:
Information Technology

Software Engineer

June 2024 - June 2025

Siea Platform

Riyadh, Saudi Arabia

June 2024 - June 2025

• Developed a cross-platform POS application using Flutter, with login functionality, printer support, cashier operation tools,
responsive layouts, and a modern UI design
• Created a Chrome extension that redesigned the existing timetable into a cleaner, more user-friendly experience
• Built a mobile application for store monitoring, enabling inventory tracking, product management, stock control, order
monitoring, and sales analysis
Company industry:
Industrial Production
Job role:
Information Technology

Education

Islamic University of Madinah

January 2025

January 2025

Bachelor's degree, Computer Science

Saudi Arabia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Skills

ARTIFICIAL INTELLIGENCE

Intermediate

AUTOMATION

Intermediate

CUSTOMER SERVICE

Intermediate

ENTERPRISE APPLICATION SOFTWARE

Intermediate

FULL STACK DEVELOPMENT

Intermediate

GITHUB

Intermediate

LINKEDIN

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

SCALABILITY

Intermediate

USER EXPERIENCE UX

Intermediate

Social profiles

Personal Website
Personal Website
siraty-cv.com/abdullah1

Languages

English

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Advanced Artificial Intelligence
KAUST
Feb 2024
Training
Development and Deployment of Mazaya Techni App

Hobbies and interests

Development