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Abdul Aziz , CONTROL ROOM AGENT

Abdul Aziz

CONTROL ROOM AGENT·-FALCON-I

Pakistan

High school or equivalent, Commerce

Work experience

Total years of experience: 3 years, 11 months

CONTROL ROOM AGENT

April 2026 - Present

-FALCON-I

Dammam, Saudi Arabia •Remote

April 2026 - Present

• Monitored and managed vehicle tracking systems to ensure real-time performance and location
Accuracy.
• Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
• Prepared daily and detailed reports using advanced Excel tools such as Pivot Tables and Macros.
• Coordinated with drivers and the technical team to ensure smooth fleet operations and communications.
• Maintained and updated tracking records to ensure accuracy and compliance with company standard.
Analyzed data to identify performance trends and areas for operational improvement.
Company industry:
Construction & Building
Job role:
Management

CONTROL ROOM AGENT-TPL

June 2021 - January 2025

TRAKKER LTD

Karachi, Pakistan •Remote

June 2021 - January 2025

• Monitored and managed vehicle tracking systems to ensure real-time performance and location
Accuracy.
• Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
• Prepared daily and detailed reports using advanced Excel tools such as Pivot Tables and Macros.
• Coordinated with drivers and the technical team to ensure smooth fleet operations and communications.
• Maintained and updated tracking records to ensure accuracy and compliance with company standard.
• Analyzed data to identify performance trends and areas for operational improvement.
Company industry:
Other Business Support Services

Education

Govt. degree College

June 2025

June 2025

High school or equivalent, Commerce

Pakistan

Board of Secondary Education

June 2025

June 2025

High school or equivalent, Commerce

Pakistan

Skills

CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONSUMER BEHAVIOUR
Intermediate
CONSUMER BEHAVIOUR
Intermediate
EXCEL MACROS
Intermediate
EXCEL MACROS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PIVOT TABLES AND CHARTS
Intermediate
PIVOT TABLES AND CHARTS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
VEHICLE TRACKING SYSTEMS
Intermediate
VEHICLE TRACKING SYSTEMS
Intermediate

Languages

English

Beginner

Urdu

Beginner

Training and Certifications

Certifications
C.I.T Short Course.