Leticia Agostini de Almeida

Supported account management and strategic CRM initiatives, analyzing campaign performance, and supporting cross-functional projects focused on customer engagement, lifecycle progression, and sales growth.
• Delivered monthly performance dashboards and reports for 5+ CRM campaigns, analyzing lifecycle progression, customer success, service consumption, and revenue opportunities.
• Developed a lifecycle strategy to adapt an airline client offer during COVID-19 travel restrictions, contributing to 2x revenue growth and 3x higher conversion rates.
• Supported client-facing strategy execution across e-commerce retail and aviation accounts, contributing to retention, conversion, and revenue growth.
• Collaborated with strategy, creative, data, and client-facing teams to execute omnichannel campaigns, increasing retail client retention by 38%.
• Supported client communication and strategic planning discussions by preparing insights, performance updates, and recommendations to improve engagement and commercial results.

Supported the planning and execution of media production projects by coordinating workflows across pre-production, filming, and post-production.
• Coordinated 7+ media production projects across pre-production, filming, and post-production, managing timelines, stakeholder communication, and campaign deliverables.
• Supported content strategy and brand storytelling across digital and traditional media touchpoints, ensuring consistent messaging and brand identity.
• Built milestone-based workflows for event and video production projects, improving project organization, task tracking, and cross-functional coordination.
• Assisted with post-production and campaign execution to ensure creative assets met client objectives, production standards, and delivery timelines.