Sushree Sangeeta Dalabehera

Gathered and documented business requirements across 2 core work streams to standardize insurance claims processes.
Produced BRDs, user stories, and acceptance criteria to translate stakeholder needs for development and QA teams.
Facilitated workshops with cross-functional SMEs to map As-Is/To-Be workflows, identify gaps, and streamline handoffs.
Managed the product backlog in Jira across Agile sprints, leading prioritization sessions and handling change requests.
Partnered with developers and QA teams to resolve requirement gaps, coordinate UAT, and secure business sign-off.

- Managed daily operations, workforce scheduling, and resource planning across shifts, ensuring consistent service delivery and adherence to operational standards.
- Tracked key operational KPIs weekly and identified stock management inefficiencies, contributing to a measurable reduction in wastage.
- Coordinated with senior management on workforce planning, staffing audits, and compliance activities, gaining hands-on experience in operational data analysis and stakeholder reporting.

- Supported SaaS and digital transformation projects through market research, process analysis, and cost-benefit
assessments.
- Delivered competitive benchmarking and cost-benefit analysis reports used in client presentations, supporting key advisory recommendations.
- Documented as-is/to-be process flows and assisted in automation and operational improvement initiatives.

- Planned and executed fundraising and donor outreach campaigns, defining OKRs and tracking campaign effectiveness against targets.
- Engaged with stakeholders and donors to build relationships and drive participation, strengthening communication and outreach skills.
- Developed a public-facing e-portfolio website to present project outcomes and drive stakeholder engagement.

Managed datasets across 6+ global clinical trials, maintaining a 99.8% QC pass rate through rigorous data validation.
Executed database lock activities with cross-functional teams, resolving queries to support 3 on-time regulatory submissions.
Reviewed Data Transfer Specifications and used SQL queries to extract and reconcile datasets, ensuring vendor data met sponsor requirements.
Authored data management plans, SOPs, and process documentation in strict alignment with ICH/GCP guidelines.
Mentored 4 junior associates and coordinated daily task allocation across the team, improving overall onboarding time by ~25%.

Gathered requirements and analyzed operational data to help clinical managers identify process bottlenecks.
Created automated dashboards using Advanced Excel, VBA macros, and Power BI, reducing monthly reporting time by 40%.
Delivered data insights to the executive team to help management optimize workforce allocation and project delivery timelines.