حنان علي

• Welcoming and receiving visitors and clients in a professional manner that reflects the companys image.
• Accompanying clients to meetings with management and participating in discussions to fully understand their event requirements.
• Attending coordination meetings with clients and management, documenting all client needs and feedback.
• Acting as a liaison between the customer service and design departments by accurately conveying client requirements to ensure proper
execution.
• Organizing and scheduling all appointments between management and clients to ensure smooth communication and workflow.
• Preparing detailed quotations for clients based on their selected services.
• Coordinating with the finance department regarding wedding-related contracts and ensuring all financial processes are completed
accurately.
• Collaborating with external vendors and partner companies involved in event execution, ensuring their services align with client
expectations.
• Maintaining continuous communication with the studio and production departments to follow up on design and production progress
according to client specifications and timelines.
• Responding to phone calls and WhatsApp messages from clients, providing prompt and courteous assistance.
• Handling urgent situations or client issues during events and taking immediate action to resolve them.
• Keeping the reception area tidy and professionally presented at all times.

• Responsible for handling customer needs, assisting with their inquiries, and following up to ensure satisfaction.
• Managing customer complaints professionally and working toward effective solutions.
• Assisting management by arranging meetings, sending calendar invites, and supporting managerial requirements.
• Handling cashier duties using the RA system and submitting daily sales reports.
• Coordinating bookings, including class schedules and teacher duty rosters.
• Ensuring the facility is clean, safe, and well-maintained by coordinating with housekeeping, maintenance, and security teams.
• Preparing and submitting monthly reports, including sales, tasks, bookings, and customer feedback.
• Following up on daily operational tasks such as system opening/closing, handling emails, calls, bookings, and client inquiries.
• Assisting in organizing events and exhibitions, including setup supervision and coordination of required tasks.

• Handled customer inquiries and provided accurate information about services.
• Resolved complaints efficiently and ensured customer satisfaction.
• Maintained organized records of interactions and follow-ups.
• Coordinated with internal teams to address client needs.
• Supported daily operations and achieved service quality targets.