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مشاري الجهني, ممثل خدمة عملاء

مشاري الجهني

ممثل خدمة عملاء·افاق للاستثمار والتطوير العقاري

Saudi Arabia

Bachelor's degree, Public Relations

Work experience

Total years of experience: 11 years, 7 months

ممثل خدمة عملاء

February 2024 - Present

افاق للاستثمار والتطوير العقاري

Jeddah, Saudi Arabia

February 2024 - Present

مسؤول خدمة عملاء
Company industry:
Real Estate

Customer Service Representative

January 2024 - Present

Afaq CompanyFeb

Jeddah, Saudi Arabia

January 2024 - Present

• Achieved a customer satisfaction rate exceeding 90% through advanced problem-solving and effective handling of
complex cases.
• Contributed to developing customer service policies and procedures aligned with the companys strategic goals.
Company industry:
Real Estate

Customer Service Representative

January 2022 - January 2024

Extensia

Jeddah, Saudi Arabia

January 2022 - January 2024

• Developed and implemented strategies to enhance the customer experience, delivering measurable improvements in
satisfaction levels.
• Led the customer service team and oversaw daily operations to ensure consistently high-quality service delivery.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

January 2019 - January 2022

Abyat CompanyNov

Jeddah, Saudi Arabia

January 2019 - January 2022

• Provided technical and consultative support to customers on company products and services.
• Coordinated with other departments to improve processes and streamline the customer experience.
Company industry:
Home & Office Furniture

Customer Service Representative

January 2019 - October 2019

Saudi Ground Services (SGS)Apr

Jeddah, Saudi Arabia

January 2019 - October 2019

• Completed passenger processing procedures accurately and efficiently in accordance with approved policies.
• Verified document integrity and passenger data accuracy to ensure full regulatory compliance.
Company industry:
Airlines

Customer Service Representative

January 2017 - January 2018

Tasheel CompanyNov

Jeddah, Saudi Arabia

January 2017 - January 2018

• Organized and sorted campaigns to ensure distribution accuracy and smooth process flow.
• Supported and guided customers to ensure a seamless service experience.
Company industry:
Airlines

Customer Service Representative

January 2014 - October 2017

BoeingSep

Jeddah, Saudi Arabia

January 2014 - October 2017

• Delivered direct customer support via phone and email over a 3-year period.
• Streamlined process flow with a high degree of accuracy, boosting customer satisfaction and service efficiency.
Company industry:
Airlines

Education

King Abdulaziz University

June 2016

June 2016

Bachelor's degree, Public Relations

Saudi Arabia

Skills

ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MASS COMMUNICATION
Intermediate
MASS COMMUNICATION
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Training and Certifications

Certifications
Customer Service: Handling with Professionalism
Secrets of a Successful Interview
Customer Service — Samba