mevish shah

• Manage the daily operations of multiple branches, ensuring smooth and efficient
business performance.
• Travel between branches to monitor operations, support staff, and ensure
company standards are consistently maintained.

• Supervised the day-to-day operations of the call centre, ensuring high service
standards and efficient workflow.
• Supported senior management with diary management, meeting coordination, and
administrative tasks.
• Monitored team performance, providing guidance and support to ensure KPIs and
service targets were achieved.
• Coordinated workloads and acted as the main point of contact between surveyors,
estate agents, lenders, and clients.
• Maintained accurate records, CRM systems, confidential documentation, and
business reports.
• Assisted with onboarding, training, and supporting new team members while
helping improve operational processes.

• Maintained confidential customer records and documentation.
• Processed administrative tasks and compliance requirements.
• Liaised with internal departments and external stakeholders.
• Resolved customer queries while maintaining service standards.
• Managed records accurately and efficiently.

• Managed the day-to-day operations of a busy office and sales department.
• Supervised and motivated a team of sales advisors, ensuring performance targets
and KPIs were achieved.
• Conducted recruitment, onboarding, training, coaching, and performance reviews.
• Managed staff rotas, attendance, payroll support, and holiday scheduling.
• Prepared operational reports and analysed team performance to improve
productivity.
• Coordinated meetings, maintained office records, and ensured compliance with
company procedures.
• Resolved customer and employee escalations professionally and efficiently.
• Implemented new office procedures that improved workflow and operational
efficiency.
• Liaised with senior management to support business objectives and operational
improvements.
• Managed confidential employee files, HR documentation, and administrative
records.