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Hadi Ghamlouch, Head Teller

Hadi Ghamlouch

Head Teller·BLOM Bank

Lebanon

Bachelor's degree, Systems (MIS)

Work experience

Total years of experience: 9 years, 6 months

Head Teller

December 2024 - Present

BLOM Bank

Beirut, Lebanon •Hybrid

December 2024 - Present

• Supervise daily teller and cash operations.
• Ensure transaction accuracy and compliance.
• Assist customers with banking services and inquiries.
• Resolve operational issues and discrepancies.
• Support efficient branch performance.
Company industry:
Banking

Head Teller

December 2024 - Present

Blom Bank

Beirut, Lebanon •Hybrid

December 2024 - Present

• Manage daily branch cash operations by monitoring transactions, balancing accounts, and resolving discrepancies to
maintain accuracy and compliance.
• Provide personalized client support, handle complex inquiries, promote banking products, and contribute to customer
satisfaction.
Company industry:
Banking
Job role:
Banking

Wish Money Agent & Sales Representative

January 2022 - Present

AG Cell

Ghazieh, Lebanon •Hybrid

January 2022 - Present

• Work with the Wish Money system and support customers with digital money service transactions.
• Manage and conduct inventory counts and financial audits.
• Deal directly with customers and support their service needs.
Company industry:
Retail & Wholesale

Cash Collector

June 2022 - October 2022

MRAD Electric

Ghazieh, Lebanon •Hybrid

June 2022 - October 2022

• Audited electric counters and assembled company electricity bills.
• Gathered and documented customer-related electric infringements and violations.
Company industry:
Accounting

MTC Agent

January 2019 - January 2022

Karizma Cell Group

Saidon, Lebanon •Hybrid

January 2019 - January 2022

• Managed inventory and operational records.
• Assisted customers with telecommunications services.
• Supported branch administration and customer service activities.
Company industry:
Sales Outsourcing

MTC Agent

January 2019 - January 2022

Karizma Cell Group, 2nd Branch

Saidon, Lebanon •Hybrid

January 2019 - January 2022

• Managed and audited branch financials and inventory.
• Used the Minerva system for branch operations.
• Provided customer consultations and advice regarding inquiries and services.
Company industry:
Retail & Wholesale

Sales Representative

January 2017 - January 2019

Karizma Cell Group

Saidon, Lebanon •Hybrid

January 2017 - January 2019

• Promoted products and services.
• Assisted customers with inquiries and issue resolution.
• Supported inventory management and daily operations.
Company industry:
Sales Outsourcing

Sales Representative

January 2017 - January 2019

Karizma Cell Group, 1st Branch

Saidon, Lebanon •Hybrid

January 2017 - January 2019

• Promoted telecommunications services and branch products.
• Assisted technical personnel with customer-related technology needs.
• Resolved mobile troubleshooting issues and supported customers.
• Assisted with inventory counting.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Islamic University in Lebanon (IUL)

June 2024

June 2024

Bachelor's degree, Systems (MIS)

Lebanon

Islamic University Of Lebanon

January 2024

January 2024

Diploma, Management information system

Lebanon

Islamic University of Lebanon

January 2024

January 2024

Bachelor's degree, Systems

Lebanon

Lycée Officiel de Maghdouche

January 2017

January 2017

High school or equivalent, Applied And Mathematical Sciences

Lebanon

Skills

ADMINISTRATIVE SUPPORT

Intermediate

BANKING SERVICES

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER INQUIRIES

Intermediate

CUSTOMER SERVICE

Intermediate

FINANCIAL SERVICES

Intermediate

MANAGEMENT INFORMATION SYSTEMS

Intermediate

OPERATIONS

Intermediate

SALES

Intermediate

TRANSACTION PROCESSING SYSTEMS

Intermediate

ACCOUNTING

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

FINANCIAL AUDITING

Intermediate

FINANCIAL TECHNOLOGY FINTECH

Intermediate

INVENTORY CONTROL

Intermediate

MOBILE APPS

Intermediate

TELECOMMUNICATIONS

Intermediate

Languages

Arabic

Beginner

English

Beginner

French

Beginner

Training and Certifications

Certifications
Mobile Maintenance Course — Levels 1 & 2
Lebanese Baccalaureate
Mobile Maintenance Course (Levels 1 & 2)