Mounir Hamandi

• Supported daily operational processes to ensure uninterrupted workflow.
• Assisted technical teams in monitoring systems and resolving operational issues.
• Maintained accuracy in operational records and reporting.
• Collaborated across departments to improve efficiency and service reliability.

• Delivered first-line technical support for end users.
• Assisted with installation, configuration, and maintenance of IT equipment.
• Diagnosed and resolved hardware and software issues.
• Contributed to maintaining stable and secure IT operations.