خديجه دوسيده

Provided personalized styling and shopping consultation based on clients body type, color
analysis, lifestyle, and budget.

• Achieve Sales Targets: Meet and exceed ambitious individual and departmental sales
targets (monthly and annually) by embodying the Dior selling ceremony.
◦ Personal Shopper Approach: Offer a one-on-one, personalized shopping experience,
providing expert fashion advice and insightful product recommendations.
◦ Client Follow-up: Support correspondence, keep detailed records of customer
preferences and purchases, and provide tailored service and after-sales care (e.g., follow
up calls, repairs, alterations).
2. Product Expertise & Brand Ambassador
• In-Depth Product Knowledge: maintain an expert-level understanding of all product
categories, new launches, current advertising/marketing campaigns, and industry trends.
• Represent the House of Dior: Act as an ambassador for the brand, welcoming customers
like a host and upholding the prestige and high standards of Dior at all times.
3. Operations and Store Standards
• Retail Excellence: Ensure the highest standards of housekeeping, visual merchandising,
and retail display within the boutique.
• Stock Management: Follow all stock management procedures, including assisting with
floor moves and maintaining awareness of inventory to prevent losses.
• Financial Procedures: Be fully conversant with selling systems, cash, credit, and exchange
procedures.
• Security: Take all necessary actions to maximize security and prevent theft of products. Team Support: Support the team and participate actively in team meetings, contributing
positively to the overall performance and environment of the boutique. Maintain Professionalism: Continuously maintain high personal standards in appearance,
grooming, and service delivery. Time Management: Manage time wisely and efficiently in a fast-paced, high-pressure
luxury retail environment.

Provide Solutions: Listen to customer issues and provide right and effective Ooredoo
product/service solutions. Handle all inquiries, problems, and payments in a professional,
courteous, and respectful manner. Customer Satisfaction: Secure customer satisfaction
in every interaction and strive to deliver a positive experience. Meet Targets: Achieve
individual and team sales targets for products, services, up-selling, and crossselling.
Product Expertise: Maintain up-to-date, in-depth knowledge of all current Ooredoo
products, services, packages, and promotions. Promote: Actively take every opportunity to
promote products and services to customers.