Nawl Aliat

• Operate and maintain the ERP system, updating and managing student records and details.
• Create and manage teacher accounts within the system.
• Maintain accurate hours data and tracking for both students and teachers.
• Greet and assist new and existing customers, ensuring a professional and welcoming
experience.
• Schedule and manage class timetables for students and teachers, resolving scheduling conflicts.
• Conduct welcome calls and send onboarding messages to new students to support a smooth
start.

• Managed daily sales operations and achieved sales targets.
• Supervised staff and monitored team performance.
• Delivered excellent customer service and maintained strong customer relationships.
• Monitored inventory levels and coordinated with suppliers.
• Prepared sales reports and analyzed business performance.
• Implemented promotional campaigns to increase sales and brand awareness.
• Resolved customer concerns and ensured customer satisfaction.

• Welcomed guests and provided professional customer service.
• Assisted guests with check-in and check-out procedures.
• Answered phone calls and responded to customer inquiries professionally.
• Managed reservations and updated guest information in the system.
• Coordinated with different hotel departments to ensure excellent service.
• Handled guest complaints and resolved issues efficiently.
• Maintained accurate administrative records and documentation.