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مايا الحربي , Customer Service Specialist

مايا الحربي

Customer Service Specialist·عمل حر

Saudi Arabia

Bachelor's degree, Mathematics

Work experience

Total years of experience: 2 years, 1 months

Customer Service Specialist

January 2021 - January 2023

عمل حر

Medina, Saudi Arabia Remote

January 2021 - January 2023

• Provided customer support through social media and messaging platforms.
• Responded to customer inquiries professionally and efficiently.
• Managed orders, payments, and delivery coordination.
• Assisted customers in selecting suitable products.
• Resolved complaints and ensured customer satisfaction.
• Maintained customer records and handled multiple requests.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Education

Taibah University

January 2020

January 2020

Bachelor's degree, Mathematics

Saudi Arabia

Skills

CROSS FUNCTIONAL COORDINATION

Intermediate

CUSTOMER INQUIRIES

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

E COMMERCE

Intermediate

MATHEMATICS

Intermediate

MICROSOFT OFFICE

Intermediate

ORDER MANAGEMENT

Intermediate

STATISTICS

Intermediate

Languages

English

Intermediate

Training and Certifications

Certifications
Saudi Freelance License (Personal Shopper)
Microsoft
Microsoft Excel
Internet Fundamentals and Correspondence
Fundamentals of Digital Marketing
ICDL Base