Youssef Al-Shafei

• Supervised daily front-of-house operations, ensuring consistent service standards and guest satisfaction
across a high-volume restaurant environment.
• Trained and coached a team of waiters and cashiers, improving order accuracy and service speed, which
contributed to a 15% increase in customer satisfaction scores.
• Monitored food quality, hygiene, and safety procedures in accordance with UAE regulations, reducing
operational violations to zero incidents during tenure.
• Managed reservations, table rotation, and peak-time coordination, helping increase table turnover rate
by up to 20% on weekends.
• Handled customer complaints professionally, achieving 95% successful resolution rate and maintaining
positive guest reviews.

• Supervised daily caf operations, staff scheduling, and floor management to maintain smooth
service during peak and non-peak hours.
• Trained baristas and wait staff on menu items, hygiene, and customer service standards, reducing
service delays by 25%. Monitored product freshness, stock levels, and waste control, helping cut ingredient wastage by
15% through better rotation and forecasting. Implemented customer engagement and upselling techniques, contributing to a 10% increase in
average bill value. Resolved customer complaints efficiently, maintaining a 92% positive satisfaction rating and
encouraging repeat business.