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Mohammad Dawoud, Cappies agai

Mohammad Dawoud

Cappies agai·/ Nest Coffee House

Jordan

Bachelor's degree, Computer Science

Work experience

Total years of experience: 0 years, 8 months

Cappies agai

January 2026 - Present

/ Nest Coffee House

Amman, Jordan

January 2026 - Present

+ Prepared most of the products and ensured everything was ready for service.
+ Went to the warehouse to collect supplies and stock needed items.
+ Opened the booth and set everything up to ensure a smooth start of the day.

Company industry:
Food & Beverage Production

Call Center Agent

December 2025 - January 2026

Extensya

Amman, Jordan

December 2025 - January 2026

+ Handled inbound customer calls and resolved service inquiries professionally.
+ Maintained clear communication while meeting call center performance standards.
+ Ensured high levels of customer satisfaction through problem solving and support.

Company industry:
Call Centers & Customer Care Outsourcing

Barista

January 2025 - January 2025

Nadeens Ice Cream Shop

Amman, Jordan

January 2025 - January 2025

+ Assisted customers with menu selections and dietary preferences, improving order accuracy.
+ Maintained cleanliness and sanitation standards while preparing and serving products.
+ Delivered fast and friendly service during busy hours.

Company industry:
Food & Beverage Production

Education

Shafa Badran

December 2028

December 2028

Bachelor's degree, Computer Science

Jordan

Skills

CALL CENTER EXPERIENCE

Intermediate

CASH HANDLING

Intermediate

CLEANLINESS

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

HOSPITALITY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

MULTITASKING

Intermediate

PROBLEM SOLVING

Intermediate

SANITATION

Intermediate

Languages

Arabic

Beginner

English

Beginner

Spanish

Beginner