Mohamed Wasfy

• Job Summary
• Customer Service Officer responsible for promoting and selling banking and
payment service solutions to customers, including account opening services,
prepaid and debit card subscriptions, remittance solutions, and other financial
products. The role focuses on achieving sales targets while being recognized as a
Top Achiever across all Enjaz Payment Services branches in Saudi Arabia. and,
enhancing customer relationships, and increasing customer acquisition through
professional sales activities.
• Key Responsibilities
• Promote and sell banking and payment services to new and existing customers.
• Assist customers with account opening processes and required documentation.
• Promote prepaid cards, visa subscriptions, and related financial products.
• Explain product features, benefits, fees, and service terms clearly to customers.
• Achieve monthly sales and customer acquisition targets.
• Follow up with leads and convert walk-in customers into active clients.
• Support customers in completing application forms and system registration
processes.
• Maintain accurate customer records and update CRM systems regularly.
• Coordinate with branch operations and customer service teams to ensure smooth
onboarding.
• Build strong relationships with customers to encourage retention and cross-selling
opportunities.
• Ensure compliance with KYC, AML, and company policies during customer
onboarding.
• Stay updated on company promotions, banking products, and market trends.

• The Teller is responsible for handling customer financial transactions accurately
and efficiently while delivering excellent customer service. The role includes
processing payments, money transfers, cash deposits, withdrawals, and
maintaining compliance with company policies and financial regulations.
• Key Responsibilities
• Process customer transactions including money transfers, bill payments, deposits,
and withdrawals.
• Handle cash accurately and balance the cash drawer at the end of each shift.
• Verify customer identification and ensure compliance with KYC and AML
regulations.
• Provide customers with accurate information regarding services, fees, and
exchange rates.
• Resolve basic customer inquiries and escalate complex issues when necessary.
• Maintain proper records of transactions and ensure data accuracy in the system.
• Promote company services and assist customers with available payment
solutions.
• Follow operational procedures, security controls, and company policies at all
times.
• Support branch operations and assist team members when required.

• We for and customer-focused Customer Service
Officer to join our office team. The candidate will be responsible for assisting
customers, handling inquiries, resolving issues efficiently, and ensuring a high
level of customer satisfaction while maintaining company standards and
procedures.
• Key Responsibilities
• Handle customer inquiries through phone calls, email, and in-person
communication.
• Provide accurate information about company services, transactions, and
procedures.
• Resolve customer complaints professionally and escalate complex issues when
necessary.
• Process customer requests and update records in the system accurately.
• Coordinate with internal departments to ensure smooth service delivery.
• Maintain confidentiality of customer information and company data.
• Prepare daily reports and follow up on pending customer cases.
• Ensure compliance with company policies and service standards.
• Support branch operations and administrative office tasks when required.