Account Management (Program & Contract Manager)
Ericsson AB
Total years of experience :15 years, 9 Months
• Developing a strategy and sales plan to address industries requirements
• Generating and following up on leads
• Convert customer needs into business opportunities.
• Build and maintain relations with all levels of the Customer organizations
• Maintain pipeline for all opportunities within territory, including forecasting
• Creating customer business cases for the relevant solutions
• Analyses requests for proposals and contract terms; apprises senior management of potential business risks.
• Act as a contract fulfilment responsible and develop cost/pricing data.
• Manages business terms and conditions of client contracts/subcontracts for organizational business units.
• Negotiates contract terms, pricing, change orders and final settlements with internal and external clients.
• Utilized financial data to improve profitability.
• Improved processes and policies in support of company’s goals.
• Define project tasks and resource requirements.
• Develop full scale project plans.
• Maintaining an understanding of competitive activity relevant to industry sector
• Manage budget and resource allocation.
• Quality assurance, KPIs & SLAs.
• Constantly monitor and report on progress of the project and contracts to all stakeholders.
• Present reports defining project and contract progress, problems and solutions.
• Project evaluations and assessment of results.
• Managed customer support.
• Development of strategic plans for operational activity.
o Prospecting the potential VSAT business in the market.
o Handling a number of accounts in the Banking, ISP and Government sectors.
o Handling the new tenders and work on new projects commercial/technical deals and costumer negotiation.
o Ensuring the QoS and the customer satisfaction.
o Handling the implementation & maintenance projects of the Western region.
o Improving the customer support level and the QoS.
o Handling the customers complains and solving problems.
o Building up beneficial relationships with the customer's departments.
o Prospecting the potential business and coordinating with the sales department.
o In charge of AUC Security, ATM and POS projects.
o Develop the procedures of the implementation and maintenance.
o Achieve project goals according to specifications and required quality.
o Handling the projects phases and reporting
o Staff acquisition and team development as per the scope of work.
o Handling the customers and insure satisfaction with deliverable
o Provide systems solutions, design and quoting.
o In charge of the sales, projects and after sales services for the Hospitals Communication System, Boilers and Incinerators.
o Specialized in the designing, writing of technical specifications and systems demonstration.
o Handling the tenders, proposals preparation and contracts negotiation.
o Supervise the implementation.
o Hands on knowledge of other systems such as Automation (BMS), UPS, Public Address, Access Control, Fire Alarm, Burglar Alarm & CCTV.
o Base Stations Systems Engineer for Motorola GSM equipment.
o In charge of the roll out department in Alexandria, North Coast and Delta cities.
o Prepare logistics needed of the projects, including training, supervising, work distribution, work performance evaluation and auditing.
o Manage teamwork plan and assigning teams for implementing base stations during crash programs.
o Manage the installation, commissioning and integration of Base Transceiver Stations, Base Stations Controller and Trans-coders.
o Supervise the site installation for safety, quality and handing over the sites to MOTOROLA.
PMP Number: 289761
G.P.A.: 2.98 “VERY GOOD”. Graduation Project: Global System for Mobile communications (GSM). Project Grade: Excellent. Elective studied courses: •Biomedical Engineering Course. •Applied Telecommunication Systems Course. •Acoustics Course. •Media & Entertainment Engineering Course.
Grade: 80%