Salma Zaki

• Lead the demand and supply forecasting process utilizing various tools, including MRP, OFS, manual forecasting, and NPI.
• Oversee inventory levels to ensure optimal stock levels, reduce excess inventory, and minimize stockouts, while balancing the needs of all samsung devisions.
• Purchasing spare parts from different Samsung global vendors & factories
• Securing spare parts for Ministry of Education tablets & other governmental projects
• Coordinating with Logistics team to reduce Customs Clearance lead time
• Work closely with B2B and B2C sales teams, along with customer service teams, to deliver an exceptional after-sales service experience for Samsung customers.
• Maintain Vendor & Customer master data management
• Monitor and manage the spare parts budget, identifying opportunities for cost savings without compromising quality or service..
• Sharing excess stocks with other Samsung subsidiaries & authorized service centers
• Training new demand & Supply planners

• Supported in establishing 1st Samsung warehouse in Egypt.
• Passed QA test to establish Samsung spare parts warehouse.
• Migrating parts operation from Regional HQ to Samsung Egypt
• Forecasting for Samsung distributers
• Reduced parts back order by 95%
• Contract management
• Pricing management
• Coordinated with Samsung distributers to improve Samsung after sales service

• Developing new tool to extract Supply Chain reports from SAP & Citrix in accordance with IT department
• Developed new layout for Pipeline report to measure order fulfillment & vendors' lead time
• Improved order fulfillment from 46% to 98%
• Developed KPIs for Supply Chain dept.
• Developed new vendor management work process
• Perform suppliers’ evaluation
• Contract management
• Handling vendors' payments (advance payments, credit notes, etc.)

• Responsible for the Complementary Work Force Bid (CWF) offers negotiation, Contracts, FVD
• Handled bid for establishing Cafeteria in IBM Egypt premises
• Responsible for negotiation offers with Travel Agencies to handle a Summer Trip for IBM employees
• Interviewed candidates to be hired at the Procurement Dept
• Negotiate pricing with Vendors
• Perform suppliers’ evaluation and assessment
• Perform supplier qualification & submission for addition / deletion / update requests to Vendor Master File
• Ensure effective contracts management in Procurement Contracts database (COLT)
• Ensure proper / timely documentation & auditable records of transactions (incl. PO log, Tenders / Supplier Selection documentation in line with the process, By-pass management, process changes, contracts)