General Manager
Fitness Factory Gym and Cafe
Total years of experience :17 years, 7 Months
• Spearheading the entire gamut of gym operations and maintaining the operational budget
• Instrumental in designing and promoting activities to meet customer demand and generate revenue
• Advertising and promoting the club to increase usage, which may include commissioning and considering market research
• Recruiting, training and supervising staff, including managing staff roster
• Ensuring health and safety of the equipment
• Maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users
• Handling complaints and incidents, e.g. accidents and emergencies or theft
• Delivering some fitness training or coaching in sports activities - often a good way of maintaining contact with customers
• Preparing and checking budgets and generating income
• Cashing-up and keeping stock records; Purchasing equipment and supplies
• Using advanced management information (e.g. footfall, popularity of classes by hour) to improve provision and timetables and cope with fluctuations in demand
• Formulated strategies for front office that supports achievement of the club's goals
• Shouldered the responsibilities of developing and implementing processes and procedures for assigned departments
• Ensured:
o Guest satisfaction and responded to guest concerns and inquiries
o Front desk handles billing and cash in accordance with club's standards
o Guest data and management reporting was processed accurately while maintaining proper security standards
o Accounting transaction and cash handling procedures were in compliance
• Conducted regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals
• Entrusted the responsibilities of handling guest arrival with pick up request and arranging the transportation
• Provided assistance with guest luggage and hotel facilities information to the guest
• Maintained the additional instruction for guests or information about guest arrival or departure in the logbook
• Responsible for good service and maintained close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel
• Ensured appearance and grooming of airport representative officers
Hospitalty Management.
Health ,fitness, nutrition pre workout module
Emergency First Air ,Incident management. CPR
GPA (3.19) CERTIFICATE OF MEMBERSHIP FOR STUDENT COUNCIL, AWARD OF EXCELLENCE HOSPITALITY MANAGMENT PROJECT,,CERTIFICATE OF DISTINCTION IN QUALITY FOOD MANAGEMENT