E commerce & Development Operations Manager
Nasilah
Total des années d'expérience :23 years, 8 Mois
• Management of the digital online channel
• Products distribution management
• Analysis and reporting for range-Inventory optimization
• Warehouse stock adjustments
• Custom clearance support
• Logistic Management
• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific marketing strategies to retain customers
• Plan and manage multi-channel marketing campaigns
• Suggest new methods to address customers’ needs
• Track marketing metrics and trends, like conversion rates and web analytics
• Assist with organizing promotional events to reach prospective customers Review and select CRM software that meets our company’s needs
• Conduct market research to follow trends and competition
• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues on time.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods
• Meeting with sales managers to discuss Tele sales strategies.
• Training junior Tele sales staff.
• Writing sales scripts and customer answer sheets.
• Implementing sales strategies.
• Managing the Tele sales team and assisting junior staff.
• Monitoring the performance of the sales team.
• Setting weekly and monthly sales targets
• Promoting the company's existing brands and introducing new products to the market
• Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals
• Gathering, investigating, and summarizing market data and trends to draft reports
• Implementing new sales plans and advertising
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks
Responsibilities :
Promoting the company's existing brands and introducing new products to the market
Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals
Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals
Gathering, investigating, and summarizing market data and trends to draft reports
Implementing new sales plans and advertising
Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives
Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities
Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks
Achievements :
Contracting with Elam Company
Sales by phone
• Work on a new product
- Coordinating with sales team to get the potential client lead
- Negotiating and closing business deals and contracts, in co-operation with the financial and operations managers.
- Get a potential client list from CRM, call to get appointment
- Visiting market to get product by finding clients
- Assists in the development and implementation of marketing plans as needed
- Preparing daily report to send to ED & CEO for the work done previous day
- Updated report from the system to be sent to ED & CEO on a daily basis for product
- Updating Potential client list on a daily basis after calling them clearly mention the date and time of call and the bottom line.
- IPO team member.
- Board of Trustees' Secretary.
- Establishing the new studios.
- Open e-mail and postal mail for the DCEO, answer routine questions, determine level of priority, and direct items to appropriate staff and / or DCEO.
- Answer phone for DCEO. Field and answer all routine questions.
- Organize and prioritize large volume of information and calls.
- Set up and maintain files, records and databases as required.
- Assist the DCEO in the management of his schedule.
- Perform complex and confidential secretarial functions including developing written correspondence.
- Compose reports, forms and other materials.
- Schedule and organize activities such as meetings, travel, and organization activities
- Prepare agendas, notices, minutes and resolutions for Board of Directors and Board of Trustee meetings.
9. Handle confidential and non-routine information.
10. Work independently and within a team on special, nonrecurring and ongoing projects. Act as a project manager for special projects at the request of the DCEO . These may include planning and coordinating multiple presentations, disseminating information and organizing organization events
11. Create and develop visual presentations for the DCEO.
12. Assist the entire team with projects and time-critical programs.
14. Perform other related duties as assigned.
Perform all secretarial jobs, assist to make the Policy and procedure.Design forms, Make financial reports for general manager.Attend meetings in order to record minutes .Provide recommendations issues when needed.The following of the results of recommendations.The response of opening L.C in the bank.Review salary structure Share of make financial statements.Design accounting cycle in excel sheet, using word processing, spreadsheet, database, and/or presentation software, Post to ledger system “ Delta accountant - Alpha system “, Filling manual & automatic
Perform all secretarial jobs
56%