Muhammad Waqas

■ Provide L2 support for incidents and resolve using ITIL framework
■ Assist technical team for OAF Customizations as per business needs
■ Assisting L1 support to resolve any technical problem
■ Meet with user groups to determine requirements, goals and UAT for enhancement
■ Functional specifications testing and creating user manuals for new functionalities
■ Testing reports and data integrity for quality assurance
■ Prepare MD.120 document for DBA to migrate the solution to production
■ Support EBS 12.2.7 SCM applications (iProcurement, Purchasing, Inventory, EAM)
■ Creating SRs with Oracle Support for bugs, datafixs and permanent solution to problems

■ Analyze client organization's direction, structure, business processes and requirement
■ Work on solutions to business requirements with available tools
■ Meetings with key stakeholders of projects to understand requirements
■ Communicating user view points to management for new system requirements
■ Prepare impact analysis for changes in system
■ Negotiations with stakeholders for mutual agreements
■ Utilized Oracle, Java, CSS, HTML, SQL, PL/SQL skills to come up with a solution
■ Work as dynamic role in team for initiating, developing and presenting final solution to clients

■ Create project requirement analysis, tasks and timelines using Agile methodologies
■ Define data templates for users to get data as per system requirements
■ Demonstrate system functionalities to get business needs of user
■ Lead and participate in multiple projects by completing project documentation
■ Identifying and initiating enhancement projects to drive the resolution of issues
■ Prepare use cases, requirement matrix, security matrix, UAT documents
■ Understand and negotiate needs and expectations of multiple stakeholders
■ Work as cross functional role in project for development, delivery and solutions
■ Utilize technical tools to get, manipulate and program implementation segments

■ Worked with business requirements document to transform working prototype.
■ Participated in the logical, physical design sessions and to prepare design documents.
■ Addressing, diagnosing and resolving issues arising on a daily basis for the team
■ Responsible for documenting the causes, analysis, and final resolution to the issues/errors
■ Data gathering, cleansing and testing for quality assurance
■ Provide continuous support to users on call and desk to resolve incidents
■ Provide user training, presentations and proof of concepts
■ Writing SQL queries to get business information in desired format