محمود الصبح

A Summary of My Duties/Experience as a System Administrator:
-MCSE:
1. Strong in day-to-day Active Directory management at the domain enterprise level.
2. Strong in technical Troubleshooting & understanding of Windows infrastructure services (e.g. AD, GPO, and File/Print, DHCP, DNS, Global Catalog, Active directory replication, certificate services) within the enterprise.
3. Strong knowledge of AD architecture and infrastructure with specific knowledge in privileged access management, security, group policies, and user account life cycle. Knowledge or experience in Identity management a plus.
4. Troubleshoot issues related to Active Directory topology, and related features, in a complex, multi -site and/or multi-domain environment
5. Manage a server infrastructure with machines running Windows Server 2008, 2008 R2, 2012, and 2012 R2.
6. ManageEngine_ADManager_Plus” IDAM or PAM admin/consultant “:
Reset the user password, Unlock the user accounts, Add or remove members from groups, move users to a different OU within the domain, move computers to a different OU within the domain, Add/remove workstations in the domain, create user accounts, Create, delete, and modify attributes of the user accounts
-MCSE PRIVATE CLOUD “Round Robin, NLB, Failover Cluster”:
1. Virtualize all the physical systems and strategize migration towards cloud-based infrastructure.
-SCVMM:
2. Virtualization (Hyper-V), Hyper-V Replica, Failover-cluster, Connecting Hosts to SAN by iSCSI/Fiber Channel.
3. Manage physical and virtual Infrastructure by using SCVMM.

-VMware Esxi & Vcenter

Install ESXi server, Install VMware sphere Client, Install VMware Vcenter
Deploy VM, Add ESXi Host, Esxi Network Configuration, Configure shared storage,
Vmotion, DRS, VSphere High Availability, Resource Pools

- Veeam Backup Solution:
Installation, Backup, Recovery, Backup and Recovery from Tape / Tape Library, VM Replication

-OFFICE365Admin
1. Participated in gathering and analysis of business requirements for software capabilities.
2. Formulated and installed Lync functionalities for multiple clients.
3. Provided technical guidance for migration, configuration and deployment of Lync.
4. Suggested and implemented latest technologies and software solutions.
5. Administered and supported system backup and disaster recovery processes.
6. Maintained detailed technical documentation of messaging and system architecture.
7. Utilized ActiveSync for configuration of mobile messaging services.
8. Managed MS Exchange servers, AD applications and public folders.
-WSUS:
1. Ensure that NEEDED updates are APPROVED for the correct target groups.
2. Ensure that SYSTEMS are properly communicating with the WSUS server, and diagnose and repair those that are not.
3. Ensure that updates are actually being INSTALLED on the WSUS systems (including system restarts being performed where necessary) in a timely manner, and diagnose and repair situations where they aren't.
4. Ensure that the WSUS server is being properly managed and maintained (including removing approvals from updates that are no longer needed, and running the Server Cleanup Wizard and DB Maintenance script at appropriate intervals).
5. EDUCATE the organization about the patching process.
-AIX Systems Administrator
Design, implement and test system programs for hardware and software compatibility in communications and networking environment.
Administration of a large cluster of enterprise-class servers.
Worked extensively on IBM P-Series including LVM, and HACMP, Mirror, Backup & Restore.
1. Install and configure IBM AIX operating systems AIX 5.3, AIX 6.1, AIX 7.1


IBM Storage Administration (V3700, V7000)
1. Creation of Storage Pool/Arrays, LUNs, Storage Host Groups
2. Storage Firmware Upgrades
3. Allocated Storage to VMs
4. Adding Hosts to Clusters
5. Creating LUN s and mapping to the server

Senior Maintenance (Technical Support) Specialist
BankofJordan
At Bank of Jordan Location: Amman, Jordan
Company Industry: Banking
Job Role: Engineering
October, 2017 - Present



A Summary of My Duties/Experience as a System Administrator:
-MCSE:
1. Strong in day-to-day Active Directory management at the domain enterprise level.
2. Strong in technical Troubleshooting & understanding of Windows infrastructure services (e.g. AD, GPO, and File/Print, DHCP, DNS, Global Catalog, Active directory replication, certificate services) within the enterprise.
3. Strong knowledge of AD architecture and infrastructure with specific knowledge in privileged access management, security, group policies, and user account life cycle. Knowledge or experience in Identity management a plus.
4. Troubleshoot issues related to Active Directory topology, and related features, in a complex, multi -site and/or multi-domain environment
5. Manage a server infrastructure with machines running Windows Server 2008, 2008 R2, 2012, and 2012 R2.
-MCSE PRIVATE CLOUD “Round Robin, NLB, Failover Cluster”:
1. Virtualize all the physical systems and strategize migration towards cloud-based infrastructure.
-SCVMM:
2. Virtualization (Hyper-V), Hyper-v Replica, Failover-cluster, Connecting Hosts to SAN by iSCSI/Fiber Channel.
3. Manage physical and virtual Infrastructure by using SCVMM.
-OFFICE365Admin
1. Participated in gathering and analysis of business requirements for software capabilities.
2. Formulated and installed Lync functionalities for multiple clients.
3. Provided technical guidance for migration, configuration and deployment of Lync.
4. Suggested and implemented latest technologies and software solutions.
5. Administered and supported system backup and disaster recovery processes.
6. Maintained detailed technical documentation of messaging and system architecture.
7. Utilized ActiveSync for configuration of mobile messaging services.
8. Managed MS Exchange servers, AD applications and public folders.
-WSUS:
1. Ensure that NEEDED updates are APPROVED for the correct target groups.
2. Ensure that SYSTEMS are properly communicating with the WSUS server, and diagnose and repair those that are not.
3. Ensure that updates are actually being INSTALLED on the WSUS systems (including system restarts being performed where necessary) in a timely manner, and diagnose and repair situations where they aren't.
4. Ensure that the WSUS server is being properly managed and maintained (including removing approvals from updates that are no longer needed, and running the Server Cleanup Wizard and DB Maintenance script at appropriate intervals).
5. EDUCATE the organization about the patching process.

IBM Storage Administration (V3700, V7000)
1. Creation of Storage Pool/Arrays, LUNs, Storage Host Groups
2. Storage Firmware Upgrades
3. Allocated Storage to VMs
4. Adding Hosts to Clusters
5. Creating LUN s and mapping to the server

IT Infrastructure and Support Analyst
At AJIB BANK Location: Amman, Jordan
Company Industry: Banking
Job Role: Engineering
June 2014 - September 2015


SCVVM "Virtualization (Hyper-V), Hyper-v Replica, Failover-cluster”
Private Cloud
Windows Core Services Infrastructure
Windows Server Operating Systems Support
Setup and Manage and Infrastructure a Virtualization Environment on Windows Hyper-v(Windows 2008&2008R2&2012&2012R2)
Good Knowledge of HP blades and rack server hardware infrastructure required
Performed daily Active Directory tasks “DC ADMIN, DHCP, DNS, GPO, GC, NTBACKUP/Windows Server Backup “
EXCHANGE SERVER 2007/2010/2013 ADMINISTRATOR
Monitor all server logs on Domain Exchange
Create new and manage all existing Mailboxes and Distribution groups.
Working side by side with engineering team with bringing new SAN online.
Perform primary administrative tasks for Microsoft Exchange 2007/2010 messaging system.
Provide proactive technical support and problem resolution using trouble ticketing, email, and verbal communication techniques.
Provide Microsoft server administration to include monitoring server status, troubleshooting issues with client connectivity, response time, server performance, backup/restore, and disaster recovery planning and testing.
Perform evaluation and guidance relative to primary responsibility area (Exchange messaging) and recommend short and long-term strategies.
Create and update primary responsibility area documentation providing clear direction for administrative tasks.
Provide management and staff with weekly updates related to tasks, projects, problems, and systems configuration.
Cross-train team member(s) to provide administrative backup for the primary responsibility area during short or long term absences.
Ensure that system hardware, operating systems, software systems, and related procedures adhere to established baselines.
Take preventive or corrective action to resolve any issues that may arise.
Provide proactive technical support and problem resolution using trouble ticketing, email, and verbal communication techniques.
Provide Microsoft server administration to include monitoring server status, troubleshooting issues with client connectivity, response time, server performance, backup/restore, and disaster recovery planning and testing.

Security Skills:

As a member of the security team to perform and implementing a PCI requirements daily or monthly or yearly:

Systems Administrators: Personnel with system build, installation, and maintenance responsibilities. These users are responsible for the management of servers, applications, PCs, and other end user devices. They may also retain responsibility for log monitoring of administered systems.

Change Administrators: Personnel responsible for IT change processes. These users will confirm that authorized personnel approve all change requests.

Client Services - Infrastructure Deployment and Support Analyst
At HSBC Location: Amman, Jordan
Company Industry: Banking
Job Role: Technology/IT
August 2012 - June 2014 • Team Leader Relief
• IT security experience including anti-virus / encryption deployment.
• Networks and ATM connections.
• Managed Lotus Note Mail, and over 300 user accounts in Active Directory.
• Configuration
• Helped migrate services from Windows Server 2003 to Windows Server 2008 R2.
• Responsible for allocating work to junior staff and induction training for new staff.
• Maintaining a wide range of computer hardware and software programs.
• Deploying new hardware, server backups & evaluating new software & security risks.
• Capable of WAN design with security, stability and scalability.
• Communicating with third party technical specialists.
• Configuring and managing backup & restore procedures.
• AS400 SYSTEMS and IBM Louts Note
• Developing the infrastructure and systems to meet the companies’ needs.
• Acting as the first point of contact for all IT & technical queries.
• Troubleshooting PC/Servers, network and security malfunctions.
• Installing software packages for client/servers and detecting/reporting any bugs.
• Reporting and following up major problems/malfunctions with Headquarters.
• Design/implement network structure whenever is needed.
• Keep IT environment stable and on-line 24 / 7. That includes servers, network devices, PCs, printers and ATMs.
• Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, Layer 2/3 network devices

IT Associate (IT SUPPORT)
At HSBC bank Location: Amman, Jordan
Company Industry: Banking
Job Role: Technology/IT
November 2010 - July 2012 • Helped migrate services from Windows XP to Windows 7.
• Provide secondary support for LAN administration.
• Managed and Administered Windows XP and Windows 7 workstations and laptops.
• Supported and maintained servers and backups.
• Supported Microsoft Office 2003/2007/2010.
• Shared knowledge with new recruits.
• Utilized problem solving and troubleshooting abilities to resolve any major issues.
• Added, maintained and removed objects within Active Directory.
• Lotus Notes Mail Support.
• Xerox Printers & Others Printers type (Printing Service Role)
• IT operation Relief (Store Management - Physical Records Inventory -Fixed Asset)
• Supported and maintained Computer (PC) & Laptop
• Implementation of McAfee Anti-virus & Safe-Boot for Laptops
• Maintain and enhance email and internet systems