Business & Humanities Coordinator /Teacher
Al-Durrah International School
مجموع سنوات الخبرة :13 years, 9 أشهر
Lead a vibrant, committed, and professional team of
teachers.
Coaching, and setting improvement plans to maintain the quality of teaching.
Devise and execute an inspiring strategic development plan for the Department.
Design /develop the department curriculum, plans, and extracurricular activities.
Enhance the quality of teaching and learning in the
department and School through sharing resources
Teaching all business subjects (Accounting, Business Studies, Marketing, Business math, and economics) for all high school levels
Aware about the Quality tools concepts of problem solving (Pareto, Flow charts, etc...)& People management skills
Supervising the QA coaches and employees.
Preparing the development plan of the team
Auditing the performance of the agents and coachesTrains the new agents & Coaches.
Prepare the training needed analysis.Initiates, monitors, and tracks all corrective actions and resolutions
conducts internal quality audits, to measure the effectiveness of the quality management system
Develops automated solutions for monitoring and evaluating the quality standards using MS AccessConducts quality assurance training to new hires Promotes quality awareness amongst the Operations DepartmentDeveloping and analyzes quality performance reports
Developing account Scripts, FAQ’s, evaluation forms & checklists
Participate the QA supervisor in enhancing the performance of the Dep. and generating reports and needed material
Master Degree of business administration
Good
Ranking: 1st place in the school
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