Total Years of Experience: 17 Years, 6 Months
August 2010
To Present
IT Support Specialist
IT specialist with 5+ years of experience. Key IT Qualifications & Responsibilities Coached newly-hired IT
specialists on advanced technical procedures. Assisted clients with diagnosis of software and hardware
issues and concerns. Encouraged timely and relevant upgrades for clients’ products as necessary. Helped
customers with their products. Working continuously on a task until completion (or referral to third parties,
if appropriate) Talking staff or clients through a series of actions
specialists on advanced technical procedures. Assisted clients with diagnosis of software and hardware
issues and concerns. Encouraged timely and relevant upgrades for clients’ products as necessary. Helped
customers with their products. Working continuously on a task until completion (or referral to third parties,
if appropriate) Talking staff or clients through a series of actions
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