mohamed elkholy

MTU After Sales Manager SAWARY Energy KSA at SAWARY Energy

• Saudi Arabia - Jeddah
• My current job since June 2013

Summary
Develop and execute the strategy to increase the performance and capabilities for all Service, Sales staff ( 100 + People ) and technicians within the Co. network, across all Branches. ( 300% Efficiency Increased in 9 Months Only ).
Lead and design the strategy for Staff recruitment & talent pipeline development. Facilitate the establishment and improvement of the Staff apprenticeship programs in all Co. Branches.
Managed and led the Customer Support/Service/Sales Operations group within KSA
focused on Channel capability and Channel readiness as the key priorities. Strategized and implemented growth opportunities for Head Office Operations whilst managing and maintaining strong financial returns for all Branches business service centers.

(( Achievement in one year Only : Succeeded To Drive SAWARY Business total Revenue from 10% to 94.7% By Using Best Improvement Tools in The World ))

My MTU Job Description as in Below:
" 1-Responsible For Service & Parts Branding & Planning.( Annual Challenge Marketing Plan )
" 2-Customer Requirements Support & Analysis.
" 3-Working with other Managers to drive & Increase Total Revenue & Increasing Customer Satisfaction.( Total Customer Care Plan )
" 4-Have a very Good Experience about Competition.
" 5-Developing The Division ( Product & Team ).
" 6-Using Six Sigma & KPI Team to Drive & Development Product & Team.
" 7-Develop TLC & Business Relationship With the Customer & Evaluate The Future opportunities.
" 8-Define Budget & Define also the tools Required to develop Service & Parts Dep.
" 9-Good Communication With MTU For Sales Programs & Others
10-Support Co. Strategy & Goals
Short & Long Term Plans achieved & Gained a Huge Revenue, Changing a Lot Of Customers From Angry Zone To Loyalty Zone By Using Best Global Skills in all the World ( Quick Serve Program & advanced Contact Skills which I Submitted it is Data Base with USA Team in Cummins.