Assistant General Manager Sales
Cravia
مجموع سنوات الخبرة :15 years, 7 أشهر
Assistant general manager at five guys burger and fries
Developed a promotional newsletter for my district highlighting all new policy and product rollouts called the Coffee Scoop
Coach and train employees to better understand their responsibilities of Starbucks and Alshaya standers
Increased sales by putting customer experience above my needs and responsibilities.
Remained active and integrated with Alshaya management staff to better support the Starbucks departments needs and goals.
Prepared all Starbucks products to company standard. Stayed compliant in regards to food preparation and safety.
Trained over 10 employees on Starbucks policies, standards, expectations, and food preparation.
Drove employee moral by role modeling good habits and excellent customer service.
Helped drive store to largest holiday sales increase in the region.
Most requested barista at the location because of product expertise and charismatic personality.
•To organize and arrange the production area as per the brand standards.
•Dining staff responsible of taking order and provide high quality service.
•Preparing reports of the production and handover to my immediate superior.
•To welcome and entertain customers
•Responsible for promoting and Selling products
•Preparing inventories and daily reports for everyday sales
•Attend to customer’s complaints and do necessary counter measures to solve it.
•To make sure that products to be sale having good quality and reach customers satisfaction
Providing a warm welcome for customers
Receive food & drink orders & serve customer requests to the standards required
Serving dishes to customers at table
Learning the names of & building relationships with regular customers
Ensure timely delivery of all food & beverage items to customers.
Understand menu content and keeping up to date with any menu changes
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Making recommendations from the menu if requested
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Answer guest queries in a polite and helpful manner.
Clearing cutlery and dishes away from tables. Passing food orders through to the kitchen staff promptly.
Relaying, preparing and setting tables for the next guests.
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