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Amr Mohamed , corporate customer service assistant

Amr Mohamed

corporate customer service assistant·(AL Rayan

Qatar

Bachelor's degree, Accounting

Work experience

Total years of experience: 15 years, 5 months

corporate customer service assistant

December 2020 - Present

(AL Rayan

Doha, Qatar

December 2020 - Present

5) Managed and filtered official branch emails, assigning tasks to the appropriate
departments and following up until resolution.
Company industry:
Banking
Job role:
Support Services

Department Coordinator, Corporate Banking, Group

December 2018 - November 2020

AL Rayan Bank-Qatar.

Doha, Qatar

December 2018 - November 2020

1) coordinated communications and interactions between the corporate department, clients,
and external partners.
2) Managed daily operations, documentation, and administrative support for internal teams.
3) Prepared reports, scheduled meetings, and followed up on task execution and deadlines.
4) Supported cross-department interactions and assisted in resolving issues efficiently.
Company industry:
Islamic Banking

Customer services, Call center agent

September 2014 - April 2018

( AL Rayan Bank)-Qatar

Doha, Qatar

September 2014 - April 2018

Participating in the following training:
• Power card
• IWS
• Equation
Company industry:
Islamic Banking
Job role:
Customer Service and Call Center

customer service representative

May 2014 - July 2014

Al-Jazeera-Sports (be IN Sports)

Doha, Qatar

May 2014 - July 2014

1) Attracting potential customers by answering product and service questions;
suggesting information about other products and services.
2) Opening customer accounts by recording account information.
3) Resolving product or service problems by clarifying the customers complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem.
Company industry:
Media Production
Job role:
Customer Service and Call Center

accountant

November 2013 - April 2014

Leaders Travel &Tourism

Doha, Qatar

November 2013 - April 2014

• Payments and Payrolls.
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

accountant

November 2012 - November 2013

Technical Cadres Contracting Co

Doha, Qatar

November 2012 - November 2013

1) Bank Reconciliation.
2) Working as an accountant salaries and payments; Prepare Journal Voucher, checks.
3) Payments, Preparation of bills of exchange and related documents.
4) Processing of workers salaries and transferred to the Bank.
Company industry:
Construction & Building
Job role:
Accounting and Auditing

accountant

October 2011 - November 2012

ABD ELRAZEK GROUPS

Faqus, Egypt

October 2011 - November 2012

1) Bank Reconciliation.
2) Working as an accountant salaries and payments; Prepare Journal Voucher, checks.
Company industry:
Accounting
Job role:
Accounting and Auditing

relationship officer

May 2011 - September 2011

CITIBANK

Faqus, Egypt

May 2011 - September 2011

1) To provide bank customers financial services which exceed the customers expectations by
delivering unbiased, competent, timely and problem free service.
2) Be imaginative and creative in the delivery of customer service.
3) Be a team player and contribute to achievement of goals based on the key performance
indicators, in the branch. Also to support and coach new staff to make easier their assimilation in
the MB family.
Company industry:
Banking
Job role:
Sales

accountant

June 2010 - May 2011

Rain Tech Company.

Faqus, Egypt

June 2010 - May 2011

1) Payments, Preparation of bills of exchange and related documents.
2) Processing of workers salaries and transferred to the Bank.
Company industry:
Accounting
Job role:
Accounting and Auditing

Education

zagazig university faculty of commerce

May 2010

May 2010

Bachelor's degree, Accounting

Egypt

commercial association

May 2010

May 2010

Bachelor's degree, Accounting And Administration

Egypt

Skills

ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
BANKING
Intermediate
BANKING
Intermediate
CONTRACTOR LICENSE
Intermediate
CONTRACTOR LICENSE
Intermediate
CORPORATE FINANCE
Intermediate
CORPORATE FINANCE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KNOW YOUR CUSTOMER
Intermediate
KNOW YOUR CUSTOMER
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PAYMENT PROCESSING
Intermediate
PAYMENT PROCESSING
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Management
Expert
Management
Expert

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
Free Visa (NOC)
Valid Qatari Driving License

Hobbies and interests

reading newspapers and practicing exercises