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Aziza Sidani, Cyclic Internship (Hotel Operations Rotation)

Aziza Sidani

Cyclic Internship (Hotel Operations Rotation)·Mövenpick Hotel Beirut

Lebanon

Master's degree, Masters in Business Administration

Work experience

Total years of experience: 2025 years, 5 months

Cyclic Internship (Hotel Operations Rotation)

June 2019 - May 2026

Mövenpick Hotel Beirut

Lebanon

June 2019 - May 2026

• Completed a cyclic internship across all major hotel departments, gaining hands-on
operational experience.
• Rotated through Front Office, Housekeeping, Food & Beverage Service, Kitchen
Operations, Sales & Marketing, Purchasing, and Administration.
• Supported F&B and kitchen teams in service coordination, hygiene standards, and
workflow efficiency.
• Observed hotel management procedures, quality control standards, and inter
department coordination.
• Developed a comprehensive understanding of hotel operations, service excellence,
and teamwork in a five-star hospitality environment.
Company industry:
Hospitality & Accomodation

Patients Accounts Specialist – Team Lead

January 2024 - January 2025

Myteem|

January 2024 - January 2025

• Led a team handling patient account processing.
• Ensured accuracy in medical records, insurance verification, and claims
submission.
• Trained and supervised staff to improve workflow efficiency and accuracy.
• Managed communication with clients, hospitals, and insurance providers.
• Resolved account issues, discrepancies, and high-priority cases professionally.
• Monitored KPIs and ensured team compliance with procedures and deadlines.
Company industry:
Medical Clinic

Prior Authorization & Eligibility Specialist - Team Lead

January 2023 - January 2024

January 2023 - January 2024

• Processed prior authorizations and verified eligibility with high accuracy.
• Coordinated with hospitals and insurance providers to resolve cases efficiently.
• Ensured timely follow-ups to avoid delays in patient care.
• Supervised and mentored team members while monitoring productivity and KPIs.
• Handled escalations, quality checks, and staff onboarding.

Administration & Student Affairs Officer

January 2022 - January 2023

AUL University

Lebanon

January 2022 - January 2023

• Handled student registration, records, and academic documentation with high
accuracy.
• Assisted students with admission requirements, course selection, and orientation.
• Coordinated communication between students, departments, and academic offices.
• Managed schedules, appointments, and daily administrative operations.
• Organized university events, workshops, and academic activities.
• Supported the student affairs office in resolving inquiries and providing guidance.
Company industry:
Primary, Prep, & Secondary School
Job role:
Support Services

Restaurant & Kitchen Operations Manager|

January 2020 - January 2022

Conut Bakery

January 2020 - January 2022

• Supervised daily kitchen and restaurant operations.
• Managed purchasing, stock control, and supplier communication.
• Recruited and trained new employees to meet operational standards.
• Ensured high-quality food preparation and hygiene compliance.
• Organized staff schedules and resolved operational issues.
• Oversaw customer service and maintained a positive dining experience.
Company industry:
Food & Beverage Production
Job role:
Administration

Quality Control

January 0001 - January 2022

La Reine Residential Hotel

January 0001 - January 2022

Job role:
Quality Control

Sales Agent

January 0001 - January 2022

Security Insurance

January 0001 - January 2022

Participated in HORECA 2019 as a for a Prunelle Junior Sandwich
competition. Organized Prize Youth Unemployment Event
Company industry:
Insurance & TPA
Job role:
Sales

Founder & Events Manager – Hospitality Club

January 2018 - January 2021

AUL University

Lebanon

January 2018 - January 2021

• Founded and led the universitys Hospitality Club, overseeing operations and team
activities.
• Planned and executed university events, workshops, and training sessions.
• Managed event logistics including scheduling, venue setup, materials, and guest
coordination.
• Coordinated with internal departments, academic teams, and student clubs.
• Supervised team members, assigned responsibilities, and managed event
calendars.
• Ensured smooth event delivery from planning through completion
Company industry:
Primary, Prep, & Secondary School

Travel Agent

January 0001 - January 2019

KAYSAS Thermal Cure & Tourism

January 0001 - January 2019

Developed leadership and innovation capabilities within a project called جيل by
Nawaya network with the association with UNICEF
Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

Education

Arts, Sciences And Technology University In Lebanon

June 2022

June 2022

Master's degree, Masters in Business Administration

Lebanon

GPA (point): 3.6 out of 4

GPA (point): 3.6 out of 4

AUL University

January 2022

January 2022

Master's degree, Business Management

Lebanon

AUL University

January 2020

January 2020

Bachelor's degree, Travel & Tourism

Lebanon

Skills

Crafts
Expert
Crafts
Expert
Teaching
Expert
Teaching
Expert
fast, hard worker, smart, flexible , hand crafts...
Expert
fast, hard worker, smart, flexible , hand crafts...
Expert
Crafts
Expert
Crafts
Expert
Teaching
Expert
Teaching
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
MEDICAL RECORDS
Intermediate
MEDICAL RECORDS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
STUDENT SERVICES
Intermediate
STUDENT SERVICES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
• Developed leadership and innovation capabilities
Nawaya NGO
Jun 2018

Hobbies and interests

sporting