Senior Service Creation Engineer
Zain - Kuwait
Total years of experience :12 years, 7 Months
Worked with Salesforce to customize a solution to fit the business needs and processes for the Digital Transformation of the B2B services and products that Zain offers to their clients.
Developed the administration panel and backend API from scratch, as well as designed the database structure and lead the frontend team.
Implementing Scrum Agile methodology in the development process of the company’s ERP software (ERPNext), hiring developers, managing IT infrastructure, cloud computing, camera systems, telephony systems and automating company’s processes.
Building a Cryptocurrency Exchange web application and hiring a team remotely to continue developing the product as well as maintenance. Additionally, setup the technological infrastructure, security and managing the development team using SCRUM methodology.
Setup the technological infrastructure for the company’s office
including communication channels, email system, project
management tools and developing their website. Also improved the
company’s IT security standards . Additionally, provided
technological consultation where it was needed.
Handled operation and customer service tasks such as technical
support, verifying SMS procedure and communicating with technical
team the feedback received. Additionally, helped in the development
with various tasks from small bug fixes to medium-complexity
features.
Gathering and analyzing user requirements, designing systems and developing them as web/mobile applications as well as maintaining and enhancing the company's SharePoint Portal.
Worked closely with clients to develop online solutions for their business in web, software and mobile applications. Common solutions were websites, e-commerce and online payment gateway setup.
Develop Programs in different languages and frameworks.
Tutored students in all Computer Science courses as well as some other subjects like Mathematics, Spanish and Economics.
Developed and assisted in development of a web application using Scalable Vector Graphics and Dojo Toolkit with storage of data in a MySQL database using JDBC.
Worked and assisted in the Deli, Bakery, Meat, and Hot Food departments of the store.
Summa Cum Laude