احمد عاشور

• Maintained optimal network performance by performing network
monitoring and analysis.
• Worked to maintain the confidentiality of information and
network data.
• Analyzed network components to identify beneficial
improvements.
• Provided assistance to network users regarding troubleshooting
and procedures.
• Successfully implemented a network automation system using
Ansible
• Conducted regular network monitoring and analysis using
Naemon and Netflow, ensuring maximum network uptime and
optimal performance
• Designed and implemented a secure firewall policy, resulting
in improved network security and compliance with industry
standards

• Orchestrated IT aspects of retail store setups, negotiating with suppliers and managing budgets for CapEx and OpEx, ensuring cost-eficiency and timely project completion.
• Maintained optimal network performance by performing network monitoring and analysis.
• Led the successful opening of 6 express stores, overseeing network setup, POS integration, and ensuring adherence to retail operational standards.
• Worked to maintain the confidentiality of information and network data.
• Analyzed network components to identify beneficial improvements.
• Provided assistance to network users regarding troubleshooting and procedures.
• Successfully implemented a network automation system using Ansible.
• Conducted regular network monitoring and analysis using Naemon and Netflow, ensuring maximum network uptime and optimal performance.
• Designed and implemented a secure firewall policy, resulting in improved network security and compliance with industry standards.

• Managed a team of service desk agents and ensured they were meeting performance standards.
• Analyzed service desk metrics and identified areas for improvement.
• Monitored service desk activity and ensured that tickets were resolved in a timely and efective manner.
• Coordinated with other IT teams to ensure that service desk issues were being escalated and resolved appropriately.
• Provided training and support to service desk agents to improve their skills and knowledge.
• Conducted regular performance evaluations and provided feedback to country IT MGR.
• Participated in IT project planning and implementation to ensure that service desk requirements were being considered.
• Ensured that service desk tools and technologies were up to date and working efectively.

• Managing a team of service desk agents and ensuring they are
meeting performance standards.
• Analyzing service desk metrics and identifying areas for
improvement.
• Monitoring service desk activity and ensuring that tickets are
resolved in a timely and effective manner.
• Coordinating with other IT teams to ensure that service desk
issues are being escalated and resolved appropriately.
• Providing training and support to service desk agents to improve
their skills and knowledge.
• Conducting regular performance evaluations and providing
feedback to country IT MGR
• Participating in IT project planning and implementation to ensure
that service desk requirements are being considered.
• Ensuring that service desk tools and technologies are up to date
and working effectively.

• Led and managed the IT department, ensuring that all IT operations were functioning eficiently and efectively.
• Developed and implemented the IT strategy and roadmap, aligning IT goals with the companys objectives.
• Ensured the security and integrity of the companys technology assets, including data and systems.
• Managed the IT team, providing leadership, direction, and support to ensure that team members were motivated, engaged, and meeting their objectives.
• Maintained inventory of IT equipment and supplies, and ordered new equipment as needed.
• Managed the day-to-day operations of the IT department, including the help desk, network and system administration, and technical support.
• Assigned and delegated tasks to IT staf and monitored their progress to ensure that they were meeting their objectives.
• Collaborated with other departments to identify IT needs and requirements, and recommended solutions.
• Managed the business cycle flow efectively, ensuring all standard management practices were being followed.
• Monitored reports related to the retail business, such as the OOS report, negative stock, and labeling survey.
• Created an action plan based on the information gathered from these reports.

• Leading and managing the IT department, ensuring that all IT
operations are functioning efficiently and effectively.
• Developing and implementing the IT strategy and roadmap,
aligning IT goals with the
• Ensuring the security and integrity of the companys technology
assets, including data and systems.
• Managing the IT team, providing leadership, direction and support
to ensure that team members are motivated, engaged and
meeting their objectives.
• Maintaining inventory of IT equipment and supplies, and ordering
new equipment as needed.
• Managing the day-to-day operations of the IT department,
including the help desk, network and system administration, and
technical support.
• Assigning and delegating tasks to IT staff and monitoring their
progress to ensure that they are meeting their objectives.
• Collaborating with other departments to identify IT needs and
requirements, and recommending solutions.
• To manage the business cycle flow effectively, ensure all standard
management practices are being followed.
• Monitor reports related to the retail business, such as the OOS
report, negative stock, and labeling survey.
• Create an action plan based on the information gathered from
these reports.

• Oversaw the IT aspects of opening new stores, including setting up the network, POS, and other systems.
• Ensured standard management practices were applied across the IT department.
• Provided layer one support to end users for troubleshooting and issue resolution.
• Monitored all network equipment to ensure it was running efectively and eficiently.
• Installed and maintained all POS and scale systems.

• Oversee the IT aspects of opening new stores, including setting up
the network, POS, and other systems.
• Ensure standard management practices are applied across the IT
department.
• Provide layer one support to end users for troubleshooting and
issue resolution.
• Monitor all network equipment to ensure it is running effectively
and efficiently.
• Install and maintain all POS and scale systems.

• Assisted in managing the day-to-day IT operations for the retail company, including help desk support, network and system administration, and technical support.
• Coordinated with other departments to identify their IT needs and requirements, and recommended solutions to address them.
• Assisted in developing and implementing IT policies and procedures, including security policies, to ensure that the companys technology assets were secure.
• Provided support for the installation and maintenance of POS and scale systems, and ensured that they were functioning properly.
• Assisted in evaluating and selecting new technologies to improve the companys IT infrastructure, and provided recommendations for upgrades or replacements.

• Assisting in the management of the day-to-day IT operations for
the retail company, including help desk support, network and
system administration, and technical support.
• Coordinating with other departments to identify their IT needs
and requirements, and recommending solutions to address them.
• Assisting in the development and implementation of IT policies
and procedures, including security policies, to ensure that the
companys technology assets are secure.
• Providing support for the installation and maintenance of POS and
scale systems, and ensuring that they are functioning properly.
• Assisting in the evaluation and selection of new technologies
to improve the companys IT infrastructure, and providing
recommendations for upgrades or replacements.

• Taught advanced networking concepts such as network design, WAN technologies, network security, and wireless networks.
• Prepared students for the Cisco Certified Network Associate (CCNA) certification exam, which tests their knowledge and skills in implementing and troubleshooting networks using Cisco equipment and software.
• Provided hands-on training in the configuration and maintenance of Cisco networking equipment, including routers, switches, firewalls, and network security solutions.

• Teaching advanced networking concepts, such as network design,
WAN technologies, network security, and wireless networks.
• Preparing students for the Cisco Certified Network Associate
(CCNA) certification exam, which tests their knowledge and
skills in implementing and troubleshooting networks using Cisco
equipment and software.
• Providing hands-on training in the configuration and maintenance
of Cisco networking equipment, including routers, switches,
firewalls, and network security solutions.

Network management & connecting two branches ( the national branch with the main branch)via VPN site to site connection

Network Administrator . configuring routers
and wireless devices