Business Account Manager
Fast computers
Total des années d'expérience :15 years, 5 Mois
Developing a solid and trusting relationship between major key clients and company
Resolving key client issues and complaints
Developing a complete understanding of key account needs
Anticipating key account changes and improvements
Managing communications between key clients and internal teams
Managing account team assigned to each client
Strategic planning to improve client results
Negotiating contracts with the client and establishing a timeline of performance
Establishing and overseeing internal budgets with the company and external budgets with the client
Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
Collaborating with the sales team to maximize profit by up-selling or cross-selling
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Meeting all client needs and deliverables according to proposed timelines
Analyzing client data to provide customer relationship management
Expanding relationships and bringing in new clients
Deal closure.
Running business operations, discussing requirements with clients and training staff, development of effective product positioning in POS, updating records, solving customer issues, execute the sales and marketing tasks and deal closures.
Manage sales team for improving sales of a specific category of products.
Develop selling strategies based on with company’s competitive and success elements.
Assist in coordinating and executing the business tactics for development, marketing and sales of the products in the category.
Develop and execute category plans to meet revenue goals.
Manage inventory levels to maximize sales.
Assist in preparing capital budget plan and expense management plan.
Make changes to the product line to increase profit margin.
Respond to customer’s queries about new products.
Implement monthly promotional strategies to achieve sales goals.
Negotiate price changes with vendors and inform the changes to relevant departments of the organization.
Analyze customer requirements and develop product promotions to drive sales.
Address customer queries and concerns in a timely fashion.
Perform customer negotiations and determine new customer contract terms.
Stay updated on industry trends and market competitions.
Attend industry events and trade shows for promoting company products.
Train, motivate, and lead after sales teams to achieve set objectives and targets.
Assist clients in resolving issues and complaints concerning purchased products or services.
Build and establish good work relationship with clients to facilitate increased patronage and revenue.
Organize promotional and marketing campaigns to create awareness and product publicity.
Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards.
Develop and optimize support and service processes, tools, and systems.
Oversee all post-sales services provided to clients to ensure customer satisfaction.
Provide periodic reports to management on all after sales activities ensures that they have access to all the necessary background information needed for the planning process.
Ensure compliance with all general and company policies when carrying out job duties.
Responsible for overseeing outbound operations.
Dispatched city drivers and installation teams and closed all orders and paper work daily.
Dispatched city drivers and make adjustments to their pickups based on customer requirements.
Supervised and managed teams of drivers and technicians and labors.
Coordinated all outbound orders daily including managing priority accounts and shipments.
Organized domestic and international outbound shipments of material by completing all required certifications and customs papers.
Operated warehouse outbound by SAP.
Monitor operations to ensure that they meet production standards.
Recommend adjustments to the assembly or production process.
Inspect, test, or measure materials or products being produced.
Measure products with rulers, calipers, gauges, or micrometers.
Operate electronic inspection equipment and software.
Accept or reject finished items.
Recognize and reach out to clients in businesses.
Pitch products and services.
Develop presentations.
Create and assess 360 degrees plan covering all of business operation aspects.
Develop competitive pricing strategies.
Follow through with customer and ensure satisfaction.
Oversee product development.
Create collateral to distribute during presentations.
Develop sales quota targets.
Anticipate revenues.
Develop relationships with vendors.
Demonstrate company products and solutions.
Satisfy technical needs during sales cycle.
Articulate competitive positioning.
Offer free or reduced trial periods for products.
Record customer interactions in lead tracking and customer issue tracking systems.
Follow up with leads aggressively.
Solicit feedback on products and services.
Establish new accounts by organizing and planning daily work schedule to build on existing or potential sales outlets.
Study the type of sales outlet and adjust content of sales presentations.
Study potential volume of dealers and focus on sales efforts.
Make and submit orders by referring to product literature and price lists.
Gather current marketplace information on newly introduced products, delivery schedules, pricing, and merchandising techniques in order to monitor competition.
Investigate problems; prepare reports; develop solutions, and make recommendations to management in order to resolve customer complaints.
Attend educational workshops; review publications, and be involved in professional societies.
Provide historical records by keeping records on customer inquiries and sales.
Contribute to team efforts in accomplishing organizational goals.
Conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and requests as directed by the Company standard.
Ensure all prospective members received the appropriate information and tour of the facilities.
Responsible for the administration of membership paperwork and to ensure that it is processed accordingly.
Responsible for recording daily sales and the total membership sales of the club.
Promotional activities and sales targets. produce an individual monthly sales plan to achieve preset sales targets.
Achieve daily basis standards and target, as set down by the company with regards to my Key performance indicators:
Tour to sale, calls to appointment, POS referrals, completed calls, new leads.
Attend weekly sales meetings to provide relevant information pertaining to membership sales.
Carry out competitor analyses on a regular basis in order to provide information, to be used positively in the selling of Porto vacations memberships. generate new business by visiting corporate sites and complete outreach work.
Support the Business Development and Marketing Manager in delivery of systems and initiatives aimed at improving and maintaining customer retention. sell membership with integrity and full clarity of information.
Ensure that full auditable procedures and practices are in place for processing, storage and management of member information including financial information.
Liaise with internal and external contacts such as suppliers and user groups.
Pursue and promote corporate contacts.
Assist in the development and promotion.
Assist in campaigns that are designed to profile target areas and groups.
Perform duties in accordance with the Trust’s Equality and Diversity Policy.
Organize, compile, update personnel records and documentation
Assist with recruitment of potential applicants.
Update online job posting requirements when needed.
Coordinate HR projects such as meetings or surveys.
Help organize and manage new employee orientation, on-boarding, and training programs.
Assist in explaining and providing information on employee benefits, programs, and education.
Collating, checking and analyzing spreadsheet data.
Examining company accounts and financial control systems.
Gauging levels of financial risk within organizations.
Checking that financial reports and records are accurate and reliable.
Ensuring that assets are safeguarded. identifying if and where processes are not working as they should and advising on changes to be made.
Preparing reports, commentaries and financial statements.
Liaising with managerial staff and presenting findings and recommendations.
Ensuring procedures, policies, legislation and regulations are correctly followed and complied. undertaking reviews of wages.