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Aabied Mansoori, Team Leader Operations

Aabied Mansoori

Team Leader Operations

KOTAK MAHINDRA BANK

Location
India - Delhi
Education
Bachelor's degree, BBA: Business Administration and Management
Experience
6 years, 6 Months

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Work Experience

Total years of experience :6 years, 6 Months

Team Leader Operations at KOTAK MAHINDRA BANK
  • India - Noida
  • My current job since November 2017

Joined as a fresher in Kotak Mahindra Bank as Phone Banking Officer inbound customer service.
Feb'19 - Promoted as Team Coach responsible to coach newly joined Phone Banking Officers
under On Job Training
Mar'22 - Promoted as Team Leader responsible to handle a team of 15 Inbound Phone Banking
Officers (Managing SLA, NPS, FTR and Productivity)

Education

Bachelor's degree, BBA: Business Administration and Management
  • at Jamia Hamdard (Deemed) University
  • April 2018

Secured 60 grade in High School and Senior Secondary School

High school or equivalent, Administration And Basic Sciences
  • at Distance Learning, CBSE
  • April 2011

Secured 55-60 grades in Bachelor's Of Business Administration

Specialties & Skills

Communication Skills
+Endorse 1
Team Leading
+Endorse 1
Core Banking Operations
+Endorse 1
Core Banking
+Endorse 0
Communications
+Endorse 0
Team Leadership
+Endorse 0
People Management
+Endorse 0
Customer Care
+Endorse 0
BOOSTING
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CUSTOMER SERVICE
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EMPATHY
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FRIENDLINESS
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OPERATIONS
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PATIENCE
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PLANNING
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PROBLEM SOLVING
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SALES
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Languages

Urdu
Intermediate

Training and Certifications

Drona - Manager As Trainer (Certificate)
Date Attended:
July 2023

Hobbies

  • Socializing