IT Infrastructure Consultant
Mcdonalds
مجموع سنوات الخبرة :9 years, 6 أشهر
• Single point of contact for data Center related issues. Ensure the smooth operation of daily backups and
restores. Provide end-user communication for service outages, system upgrades, service improvements,
service implementation, and service retirements. Procure IT related hardware and services when required.
• Escalates severe issues to other technical staff members within IT and third-party vendors, based on
established service level agreements. Troubleshooting the network and system problems as well as diagnosing
the whole operating system for fixing the problem. Support the roll-out of tools and systems to employees.
• Manage monthly updates through update channels such as Intune and SCCM .Ensure the timely update of
endpoints and servers with minimal downtime.
• Handle escalations and facilitate timely IT support to ensure high business availability. Comply with
Compliance requirement and audits. Manage Antivirus server and ensure timely patching. Identify areas for
process, improvement within Platform Services Operations, recommend solutions & assist in implementation.
• Handling IT procurement for the company for the operations and projects which covers Hardware, software’s,
license renewals, AMC’s, Performing routine audits of systems and software. Maintains strong collaborative
relationships with internal and external strategic partners as well as critical IT infrastructure service providers.
Provide LI support to all the employees in the organization Analyze user needs and recommend appropriate
hardware. Setup IT systems for new users. Assisting overseas customers on the phone with Technical Issues
on the computer. Processed a range of documentation and entered information into databases.
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of
computer programs and systems. Develop, document and revise system design procedures, test procedures,
and quality standards. Consult with management to ensure agreement on system principles.
• Analyze, design, develop and monitor trends in large and complex datasets to enable data-driven business
strategies. Identify unconventional data sources that can be used for understanding customer behavior,
identify ways that data can be captured and then use that data to further refine existing strategies.
• Present findings and recommendations in an effective manner. Facilitated inceptions, and interviews that
generated ideas and content for solutions. Elicit and gather requirements from Business stakeholders (Scope,
Organize, Verify and Validate) using various techniques to ultimately create the crisp user stories.
• Work with large, fast, complex data sets to solve difficult, non-routine analysis problems, applying advanced
data handling techniques if needed. Build data pipelines, includes implementing, testing, and maintaining
infrastructural components. Interface with business partners to understand their functional needs.