TGT Social Science
Pearson School Kompally
Total years of experience :16 years, 7 Months
• Co-ordination with parallel teachers for an organised work
• Help students analyze and improve study methods and habits
• Seek assistance for students who are consistently performing below grade level
• Perform other duties as assigned
• Establish and maintain open communication by conducting conferences with parents, students, principals, and teachers
• Assist in selection of books, equipment, and other instructional materials
• Co-ordination with parallel teachers for an organised work
• Help students analyze and improve study methods and habits
• Seek assistance for students who are consistently performing below grade level
• Perform other duties as assigned
• Establish and maintain open communication by conducting conferences with parents, students, principals, and teachers
• Handling a team of 12 in maintaining their Quality & productivity.
• Monitoring the team work in validating of Legal contracts day to day i.e, Cheque details, signature of customer on documents and other supporting proofs submitted along with the contract.
• Ensuring the team gives proper voice modulation while taking confirmation from clients. Receiving of contracts in software and editing where required; Preparing of Day wise KPI & tallying the same with sales. Preparing of clash and double declaration sales report. Investigating on dummy declaration of sales and cheque bounces.
• Pan India co-ordination regarding entire process
• Resolving all the queries of Resellers
• Payout’s management
• Preparing on sales incentive plan
• Creation of new resellers Id’s
• Disposing of Unsuccessful transactions
• Overseeing daily activities and supervising a team of Customer Service representatives who provided technical support to company’s customers.
• Solved all major customer problems / queries that subordinates were not able to solve earlier.
• Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
• Managed a team of Client Services Associates that focused on meeting Customer Service efficiency and quality standards.
• HR Head Hunting and HR Induction to the new joiners for short span of time Sales ( 2007) Just Dial Ltd..,
Started my career as Process associate in sales