Group HR Manager
Grand Flora Group
مجموع سنوات الخبرة :20 years, 11 أشهر
• Responsible to provide day-to-day HR support for 750 staff (technical and non-technical).
• Overseeing hiring process, which includes coordinating job posts, reviewing resumes, conducting interviews and ensure recruitment process runs smoothly.
• Informing job applicants of duties & responsibilities, company benefits, working schedules, growth opportunities etc.
• Manage Induction/On boarding of new employees (coordinate with the concerned departments and candidates for logistics of the first day; prepare new hire packs, training schedule etc.)
• Manage Visa process in close coordination with the PRO (new visas, renewals, medical, Emirates ID and labour contract)
• Development of new HR policies, processes, standard operating procedures and its implementation
• Developed organizational charts and detailed job descriptions for all employees.
• Implement training and development plans for new and existing employees.
• Planned quarterly and annual performance review sessions for employees
• Review performance, and compensation and benefits packages of employees at contract renewal
• Coordinate with agents, brokers, providers for employee health insurance ( ensure low claims ratio and competetive renewals)
• Respond to employees’ queries and resolve issues in a timely and professional manner.
• Process monthly payroll - prepare input data (new staff additions, deletions, deductions, absences, commissions, leaves, overtime etc.), generate automated pay slips on a monthly basis (Litchi Software)
• Conduct exit interviews and cancellation process for departing employees.
• Manage employee benefits programs (annual ticket, medical insurance, family status etc.)
• Secure acknowledgement letters for all company assets issued to the employees.
• Process employee requests for documents (salary letters, salary transfer letters, Bank letters, NOCs etc.)
• Manage and maintain employment contracts, personnel files and employee information in the HR software system
• Manage the HR software system - add/terminate employees, approve annual and sick leaves, and train new employees on the (WebHR system.)
• Participate in and lead key HR initiatives for performance management and staff utilization, compensation planning, and employee development.
• Proactively consult with the department heads to provide effective and beneficial HR solutions
• Implemented a budget-conscious mind-set and introduced creative solutions to ensure cost-effectiveness across all HR activities.
• Responsible for all HR & Training functions for 1000 employees
• Setting up/Updating HR policies and processes.
• Plan & execute new joiner Induction & Onboarding
• Plan & schedule internal & external training programs for the technical staff (new skills training, refreshers, assessments, skill upgrade).
• Formulate SOPs & training manuals and employee handbooks.
• Conduct monthly quality & performance audits in branches
• Maintain and update employees’ records in HR Live ERP system
• Oversee employee administration together with the HR team and PRO (new contracts, renewing Visas and Labor Permits, cancellations & final settlements).
• Participate and review monthly performance & utilization reports of all technical service staff.
• Initiate annual performance reviews and appraisals across departments
• Process Monthly Payroll for all employees using Focus Software
• Lead monthly business planning meetings with operations, marketing and finance
• Resolve employee complaints, disputes and grievances.
• Visit branches and meet staff at all levels for personal interaction and relationship building.
• Conduct exit and grievance interviews as well as final settlements.
• Coordinating cancellations and smooth exit process together with the PRO
• Responsible to manage and organize leave management system
• Coordinate and arrange air tickets for the employees as per their eligibility and in compliance to company policies.
• Ensure a healthy working environment through employee engagement and team building activities
• Promote equality and diversity as part of the culture of the company
• Provide support in various HR functions such as corporate recruitment & staffing, leave management, payroll & compensation etc. and resolve issues and concerns of employees.
• Conduct new employee on-boarding, orientation and help plan training & development programs.
• Process, verify and maintain personnel documentation relating to HR activities such as employee information, training and performance evaluations.
• Responsible to develop and implement HR policies and procedures.
• Analyse data & generate HR Reports using internal HR performance management system.
• Maintain employee files and records in electronic and paper form.
• Provide personnel policy and procedure guidance to employees
• Ensure compliance of UAE Labour Laws for all HR processes
• Plan & lead assessment centre and walk-in interviews for bulk recruitment.
• Respond to all human resources related inquiries from employees and managers
• Assist with monthly payroll processing.
• Create and distribute internal communications regarding status changes, benefits, or company policies.
• Collaborate with the department managers to develop effective recruitment & retention strategies and identify future staffing needs.
• Process complaints regarding harassment, discrimination, or other instances of workplace conflict and assist in any necessary investigations and disciplinary actions.
• Conduct exit interviews and recommend corrective action if necessary.
-• Understanding client requirements, position descriptions and specifications, conducting job analysis, identifying core competencies, formulating appropriate search and selection strategies suitable for the positions and client organization
• Creation of detailed job description with the client and recommending services such as online, traditional recruitment and executive search based on client’s specific requirements
• Sourcing, head hunting and pre-screening of candidates prior to submission at shortlist
• Advise and follow through of recruitment cycle until post placement
• Responsible for mentoring and developing junior consultants & researchers
• Responsible for individual budgeting, forecasting and reporting
-• Extensive Outdoor Marketing, Business Development & Account Management.
• Resource mapping of target companies, sourcing profiles from online database and identifying competent candidates by effective head hunting.
• Validating resumes and short listing potential candidates, also involved in candidate counselling, negotiating with clients/ candidates on employment offers
• Invoicing and payments follow-up, building and maintaining relationships with clients for repeat business
Major in Economics