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Aakash Dhamecha, Sales and Operations Manager

Aakash Dhamecha

Sales and Operations Manager·Treasure Orbit Trading LLC

United Arab Emirates

Master's degree, MASTERS OF SCIENCE IN INTERNATIONAL BUSINESS (Msc.IB)

Work experience

Total years of experience: 15 years, 0 months

Sales and Operations Manager

February 2025 - Present

Treasure Orbit Trading LLC

Dubai, United Arab Emirates

February 2025 - Present

• Spearheaded sales strategy for UAE and export markets, achieving 25% YoY revenue growth through new product lines and market expansion
across GCC, Africa, and South Asia regions.
• Developed and expanded new sales channels including modern trade, HORECA, and e-commerce, increasing total customer base by 30%
within 12 months to increase market penetration.
• Launched and positioned 8+ new FMCG product lines, conducting market research, competitive analysis, supplier coordination, and pricing
strategies to capitalize on emerging market demand.
• Negotiated and established partnerships with distributors to strengthen presence in GCC and export territories, enhancing product reach by
30% while optimizing trade terms for higher profit margins.
• Oversaw sales forecasting, demand planning, inventory control, and logistics to ensure operational efficiency and reduce order lead time by
15%, improving overall service levels.
• Collaborated with marketing teams to design trade promotions/campaigns and BTL activities that uplifted brand visibility by 20% and boosted
sales conversion across the region.
• Led and trained sales team, setting performance KPIs, tracking targets, and driving consistent achievement of monthly sales targets aligned
with organizational goals.
Company industry:
Trading & Commodity Trading

Territory Sales and Marketing Manager

July 2022 - Present

BAT

Victoria, Canada

July 2022 - Present

• Developed and executed sales and marketing strategies aligned with business objectives.
• Recruited, trained, and led high-performing sales teams, tracking KPIs.
• Conducted market research to analyze trade dynamics, consumer behavior, and competition.
• Created promotional plans and campaigns to boost brand awareness, sales, and forecast future demand.
• Built relationships with key partners, negotiated terms, and ensured efficient supply chain operations.
• Formulated pricing strategies and managed product assortment to maximize profitability.
• Oversaw inventory levels to ensure availability and minimize stock issues.
• Implemented merchandising strategies to optimize product visibility and drive sales.
• Analyzed sales and trade performance metrics and provided team feedback.
• Coordinated sales strategies with trade promotions and marketing campaigns for product launches.
• Directed sales pipeline and ensured timely delivery of solutions.
• Led special projects to ensure competitive pricing and supervised sales budgets and forecasts.
• Identified opportunities for market expansion while ensuring regulatory compliance.
Company industry:
FMCG
Job role:
Manufacturing

Territory Sales and Marketing Manager (Trade Marketing)

August 2022 - January 2025

Imperial Canada LTD. (BAT)

Victoria, Canada

August 2022 - January 2025

• Developed and executed sales and marketing strategies aligned with business objectives.
• Recruited, trained, and led high-performing sales teams, tracking KPIs.
• Conducted market research to analyze trade dynamics, consumer behavior, and competition.
• Created promotional plans and campaigns to boost brand awareness, sales, and forecast future demand.
• Built relationships with key partners, negotiated terms, and ensured efficient supply chain operations.
• Formulated pricing strategies and managed product assortment to maximize profitability.
• Oversaw inventory levels to ensure availability and minimize stock issues.
• Implemented merchandising strategies to optimize product visibility and drive sales.
• Analyzed sales and trade performance metrics and provided team feedback.
• Coordinated sales strategies with trade promotions and marketing campaigns for product launches.
• Directed sales pipeline and ensured timely delivery ofsolutions.
• Led special projects to ensure competitive pricing and supervised sales budgets and forecasts.
• Identified opportunities for market expansion while ensuring regulatory compliance.
Company industry:
Tobacco Products Manufacture

Business Development

July 2020 - July 2022

Arha Platform General Trading LLC

Dubai, United Arab Emirates

July 2020 - July 2022

• Led business growth by managing export-import operations and developing new client networks.
• Oversaw market research, growth projects, and revenue forecasting aligned with sales projections.
• Developed and implemented business development strategies while optimizing organizational processes.
• Drove efforts to achieve revenue growth and set corporate strategies focused on top and bottom-line goals.
• Established and maintained strong supplier and buyer relationships, managing a high-performing team.
Company industry:
Trading & Commodity Trading

Business Development

July 2020 - June 2022

Arha Platform General Trading LLC

Dubai, United Arab Emirates

July 2020 - June 2022

• Led business growth by managing export-import operations and developing new client networks.
• Oversaw market research, growth projects, and revenue forecasting aligned with sales projections.
• Developed and implemented business development strategies while optimizing organizational processes.
• Drove efforts to achieve revenue growth and set corporate strategies focused on top and bottom-line goals.
• Established and maintained strong supplier and buyer relationships, managing a high-performing team.
Company industry:
FMCG
Job role:
Sales

Senior Sales Officer

July 2018 - June 2020

HMW General Trading LLC

Dubai, United Arab Emirates

July 2018 - June 2020

• Researched leads and opportunities to exceed sales goals and increase profits.
• Increased sales volume by 30% by securing 5 new customer relationships.
• Executed sales strategies to drive revenue from prospecting leads to close.
• Analyzed sales data to set realistic goals and improve team performance.
• Directed sales support staff to assist in closing deals.
• Adjusted pricing based on market trends and customer feedback to boost sales.
• Sustained accurate customer records in the database.
Company industry:
FMCG
Job role:
Sales

Senior Sales Officer

July 2018 - June 2020

HMW General Trading LLC

Dubai, United Arab Emirates

July 2018 - June 2020

• Identified and converted new business leads, securing 5 new key customer accounts and driving a 40% increase in sales volume.
• Executed strategic sales plans from prospecting to closing, consistently achieving and exceeding quarterly revenue goals.
• Analyzed market trends and sales data to set achievable targets, refine sales strategies, and boost team performance.
• Maintained accurate CRM records and coordinated with sales support teams to streamline deal closures and enhance customer experience.
• Optimized pricing strategies based on competitor analysis and client feedback, improving profit margins and overall sales growth.
Company industry:
Trading & Commodity Trading

Area Manager

December 2017 - July 2018

RGIS

Victoria, Canada

December 2017 - July 2018

• Led a team in developing and executing tailored audit plans for retail fashion/convenience/grocery chains, ensuring inventory accuracy, efficient execution, compliance, and client satisfaction while enhancing operational efficiency and merchandising strategies via effective planogram execution;
• Designed and implemented efficient inventory management practices, pricing strategies, and merchandising solutions for retail fashion and footwear chains, driving accuracy and optimizing sales performance;
• Managed recruitment, training, and safety, overseeing inventory audits to ensure high level of productivity and efficiency.
Company industry:
Financial Auditing
Job role:
Accounting and Auditing

Area Manager

December 2017 - July 2018

RGIS

Victoria, Canada

December 2017 - July 2018

• Led audit teams for retail chains, ensuring inventory accuracy, compliance, and client satisfaction.
• Designed and enforced inventory management, pricing strategies, and merchandising solutions to optimize sales.
• Managed recruitment, training, safety, and inventory audits to drive productivity and efficiency.
Company industry:
Accounting

Sales Associate

January 2017 - December 2017

JTI-Macdonald Corp.

Victoria, Canada

January 2017 - December 2017

• Educated trade on product resell, activated retail programs, and optimized product distribution.
• Built strong rapport with retail staff, ensuring compliance and effective execution of initiatives.
Company industry:
Tobacco Products Manufacture

Sales Associate

January 2017 - August 2017

JTI-MACDONALD CORP.

Victoria, Canada

January 2017 - August 2017

• Educated trade on product resell, activated retail programs, and optimized product distribution;
• Built strong rapport with retail staf, ensuring compliance and efective execution of initiatives.
Company industry:
Manufacturing

Store Manager

June 2014 - January 2017

Super Save Gas Station

Nanaimo, Canada

June 2014 - January 2017

• Managed day-to-day operations, budgeting, sales, and employees including hiring, training and coaching;
• Established expertise in merchandising, including developing strategic plans, managing inventory and product selection, optimizing visual displays, and implementing competitive pricing strategies to boost sales and profitability;
• Maintained customer and vendor relationships, ensuring compliance with policies and procedures.
Company industry:
Retail & Wholesale
Job role:
Management

Store Manager

June 2014 - January 2017

Super Save Gas Station

Nanaimo, Canada

June 2014 - January 2017

• Managed daily operations, budgeting, sales, and staff hiring, training, and coaching.
• Developed merchandising strategies, optimized inventory, displays, and pricing to drive sales and profitability.
• Maintained strong customer and vendor relationships, ensuring policy compliance.
Company industry:
Retail & Wholesale

Customer Service Supervisor

June 2015 - February 2016

NORDIA (BELL)

Nanaimo, Canada

June 2015 - February 2016

• Provided support via incoming calls, resolving escalated problems, and selling complementary solutions;
• Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Supervisor

June 2015 - February 2016

Bell Canada Enterprises

Nanaimo, Canada

June 2015 - February 2016

• Resolved escalated issues, provided phone support, and upsold complementary solutions.
• Demonstrated strong customer service, communication, problem-solving, and multi-tasking skills.
Company industry:
Telecommunications

Customer Service Executive

December 2010 - November 2013

Myntra

Bengaluru, India

December 2010 - November 2013

• Enhanced retail fashion experiences through expert product knowledge, resolving complaints, supporting sales processes, and maintaining visual merchandising standards of clothing apparels, footwear’s, accessories, and cosmetics.
• Incorporated cross-functional collaboration, and customer engagement, enhancing store presentation, while maintaining high standards of store operations.
Company industry:
Fashion & Apparel
Job role:
Sales

Customer Service Executive

December 2010 - November 2013

Myntra

Bengaluru, India

December 2010 - November 2013

• Enhanced retail experience by applying product knowledge, resolving complaints, and maintaining merchandising standards.
• Collaborated cross-functionally to improve store presentation and ensure high operational standards.
Company industry:
Internet & E-commerce

Financial Analyst

June 2013 - September 2013

ANZ Bank

Bengaluru, India

June 2013 - September 2013

• Maintained customer portfolios, analyzed data, and managed loan interest margins and discounts.
Company industry:
Banking
Job role:
Banking

Free Lance Writer

January 2011 - December 2012

ENCOMPASS AND PAROUSIA & UNIQUE EVENTS

Bengaluru, India

January 2011 - December 2012

• Coordinated events by establishing staf schedules, task assignments, and equipment allocation to align with brand objectives; collaborated with internal and external committees to promote product launches; managed pre-event and onsite communications; prepared event programs; and developed and distributed event reports to sponsors, participants, and stakeholders.
Company industry:
Events Management

Education

University of Hertfordshire

August 2015

August 2015

Master's degree, MASTERS OF SCIENCE IN INTERNATIONAL BUSINESS (Msc.IB)

United Kingdom

University Of Hertfordshire

August 2015

August 2015

Master's degree, International Business

United Kingdom

Vancouver Island University

January 2015

January 2015

Master's degree, MASTERS OF BUSINESS ADMINISTRATION (MBA- Finance)

Canada

GPA (percentage): 70%

GPA (percentage): 70%

Vancouver Island University

January 2015

January 2015

Master's degree, Finance

Canada

Bangalore University

May 2013

May 2013

Bachelor's degree, BACHELORS IN BUSINESS MANAGEMENT (BBM- Finance)

India

Bangalore University

May 2013

May 2013

Bachelor's degree, Business Management

India

Skills

Retail Sectors
Expert
Retail Sectors
Expert
Merchandising
Expert
Merchandising
Expert
Key Account Management
Expert
Key Account Management
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
FAST MOVING CONSUMER GOODS
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
LABOR LAW
Intermediate
LABOR LAW
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRODUCT MANAGEMENT
Intermediate
PRODUCT MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
OPERATIONS
Expert
OPERATIONS
Expert
NEGOTIATION
Expert
NEGOTIATION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
BUDGETING
Expert
BUDGETING
Expert
ENCOMPASS (MORTGAGE SOFTWARE)
Expert
ENCOMPASS (MORTGAGE SOFTWARE)
Expert
MARKET RESEARCH
Expert
MARKET RESEARCH
Expert
INVESTIGATION
Expert
INVESTIGATION
Expert
MARKET SHARE
Expert
MARKET SHARE
Expert
Microsoft office
Expert
Microsoft office
Expert
Customer Relationship Management (CRM)
Expert
Customer Relationship Management (CRM)
Expert
Digital Marketing and Sales Tools (SEO, SEM, PPC)
Expert
Digital Marketing and Sales Tools (SEO, SEM, PPC)
Expert
Team Leadership and Management
Expert
Team Leadership and Management
Expert
Product Launch and Promotion
Expert
Product Launch and Promotion
Expert
Financial Analysis, Budgeting & Reporting/MIS Reporting
Intermediate
Financial Analysis, Budgeting & Reporting/MIS Reporting
Intermediate
Key Accounts Management
Expert
Key Accounts Management
Expert
SaaS/Sales Force/SAP/IFRS
Expert
SaaS/Sales Force/SAP/IFRS
Expert
BI Tools: Power BI, Tableau
Expert
BI Tools: Power BI, Tableau
Expert
Stakeholder management
Expert
Stakeholder management
Expert
Business Development
Expert
Business Development
Expert
Contract Negotiation
Expert
Contract Negotiation
Expert
Project Management
Expert
Project Management
Expert
Sales and Marketing Strategy
Expert
Sales and Marketing Strategy
Expert
Retail
Expert
Retail
Expert
Insurance
Expert
Insurance
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Sales Management
Expert
Sales Management
Expert
Management
Expert
Management
Expert
Team Management
Expert
Team Management
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
Marketing Management
Expert
Marketing Management
Expert
Merchandising
Expert
Merchandising
Expert
Key Account Management
Expert
Key Account Management
Expert
Teamwork
Expert
Teamwork
Expert
Operation
Intermediate
Operation
Intermediate
Order
Intermediate
Order
Intermediate
Planning
Expert
Planning
Expert
Digital Marketing
Intermediate
Digital Marketing
Intermediate
Problem Solving
Expert
Problem Solving
Expert
People Management
Expert
People Management
Expert
Training
Expert
Training
Expert
District
Expert
District
Expert
Leadership
Expert
Leadership
Expert
Strategic Planning
Expert
Strategic Planning
Expert

Social profiles

Languages

English

Native Speaker

Hindi

Native Speaker

Urdu

Native Speaker

Punjabi

Native Speaker

Training and Certifications

Certifications
Advanced Business Development: Communication and Negotiation
Sales Performance Measurement and Reporting
Strategic B2B Networking for Driving Sales LinkedIn Learning
Microsoft Office Suite Word/Excel/PowerPoint/Outlook/OneNote
UAE Driving License