Director of ICT & Director of Marketing
INDUS INTERNATIONAL SCHOOL
مجموع سنوات الخبرة :26 years, 4 أشهر
Technology Strategy Development: Develop & execute a comprehensive technology strategy aligned with the School’s.
mission & goals, ensuring that technology initiatives support & enhance teaching, learning, research, & administrative functions.
Leadership and Team Management: Provide visionary leadership to the technology team, fostering a culture of innovation,
collaboration, and continuous improvement. Build and mentor a high-performing team of IT professionals, empowering them to
achieve excellence in their respective areas.
Technology Infrastructure Management: Oversee the design, implementation, and management of robust and scalable t
technology infrastructure, including networks, servers, databases, and cloud services, to ensure optimal performance, reliability,
and security.
Information Security and Data Privacy: Develop and enforce information security policies, GDPR, DPDP, procedures, and
best practices to safeguard the school's digital assets and protect against cybersecurity threats. Ensure compliance with
relevant data privacy regulations and standards.
Enterprise Applications and Systems Integration: Drive the selection, deployment, and integration of enterprise applications
& systems that streamline operations, enhance efficiency & improve user experience across academic & administrative division.
Innovation and Emerging Technologies: Stay abreast of emerging technologies, trends, and best practices in the education
and technology sectors. Evaluate potential opportunities for innovation and digital transformation, leading pilot projects and i
initiatives to test and implement new solutions.
Collaboration and Stakeholder Engagement: Collaborate with academic and administrative stakeholders to understand their
technology needs and priorities. Foster partnerships with external vendors, industry partners, and research institutions to
leverage expertise and resources for mutual benefit.
Budgeting and Resource Management: Develop and manage the technology budget, ensuring efficient allocation of
resources and cost-effective procurement of hardware, software, and services. Monitor and report on key performance
Indicators and financial metrics to senior leadership.
Governance and Compliance: Establish and maintain IT governance frameworks, policies, and procedures to ensure
transparency, accountability, and compliance with regulatory requirements and industry standards.
Disaster Recovery and Business Continuity: Develop & maintain comprehensive disaster recovery & business continuity
plans to mitigate risks & minimize disruptions to critical systems & operations in the event of unforeseen incidents or disasters.
CMS/LMS/AI/ERP: ERP for students & campus management, CMS, LMS, AR, VR, & AI Based robot/robotics eLearning
Digital Marketing:
• Craft & execute data-driven marketing strategies to achieve brand growth and drive sales.
• Lead all marketing initiatives (online/ffline, social, content) to maximize ROI.
• Analyze market trends & competition to identify new opportunities and optimize campaigns.
• Collaborate with cross-functional teams to ensure marketing aligns with business goals.
Highlights:
Application Lifecycle Management (ALM)
System Administration
Technical Troubleshooting
ERP Systems (Retail Focus)
Integration Specialist
Data Management
Database Management (SQL Server)
Business Process Optimization
Analytics & Reporting
Information Security
Windows Server, VMware. Hyper-V, Cloud Services
POS Systems. SQL, DAX, API Integration, XML Integration, Text File Integration, Self-checkout Systems, Electronic Shelf Labels, 3Networking
Infrastructure, VPN, IPVPN, FTP, CCTV Solutions
Biometric ApplicationsApplication Lifecycle Management (ALM): Proficient in software development methodologies including requirements analysis, design, development, testing, deployment, and maintenance.
ERP: SAP, Oracle, Adempier, Oracle, SalesForce, POS, ESL, CRM)
System Administration: Extensive experience managing Windows Server, virtualization platforms (VMware, Hyper-V), and cloud services.
Technical Troubleshooting: Proven ability to diagnose and resolve technical issues related to POS systems, including database errors, server problems, and integrations.
ERP Expertise: Deep understanding of ERP systems in retail, including modules, functionalities, and back-office functions (Master Data, Vendor, Inventory, Sales Management).
Integration Specialist: Skilled in integrating ERP systems with POS, self-checkout systems, electronic labels, scales, scale servers, e-commerce platforms, and third-party software (APIs, XML, text files).
Data Management: Strong knowledge of data management principles and techniques (import/export, master data management, data cleansing, migration) to ensure data accuracy within the ERP system.
Database Management: Experienced in managing SQL Server databases, including queries (SQL, DAX), backups, restores, and troubleshooting.
Business Process Optimization: Possess a strong understanding of how ERP, front-end, and back-office systems support business processes to effectively address business requirements.
Analytics & Reporting: Skilled in creating operational reports and dashboards.
Security: Knowledgeable in information security principles and best practices
Sales Management: Master Data, Vendor, Inventory, Sales Management
Marketing Management: Marketing ADS, Campaigns, Strategy / plan, implementation, Organic, SEO etc.
Responsible for the achievement of IT mission, goals, financial objectives & budget. Evaluate and report progress to the Executive Director, CEO
Draft/create company's technology budget, leads the strategic development (e.g. ERP, PMIS, and EDMS) and design of principles, processes, models, and standards that address business requirements and goals
Lead a team for IT (ERP + Mobile App + Software developers + Infrastructure team)
Vendor/third party application security management, vendor security assessment and audit)
ERP System Procurement, Sales, Inventory, Quality, FNA, Import/Export modules liaising with user and team to resolve issues or an update the software
lan, manage and monitor:
Procurement, maintenance, operations and upgrades of IT assets across the company and its branches
LAN & WAN network / cyber security and requirements at the corporate level
Network management: Coordinate with ISP service provider for RF, MPLS, VPN, EDI, ADSL, Internet
Corporate servers, manage help desk operations and Backing up of all servers
Manage GSuite / Shared Drive / Anti-Virus / DLP / Firewall / Wireless Access Points / WAP Controllers service desk,
Video conferencing link between the various group Project locations, Provide Training, review plans
IT policies and procedures based on input from different departments
Disaster recovery or contingency plans to assure business continuity
Assure provisioning, installation, oversight, administration and daily maintenance of the workplace infrastructure
Provide expert opinions on new and emerging technologies beneficial for business operations; recommend cost-effective purchases of technology that will increase efficiency and facilitate corporate expansion
Hire contractors and outsource when necessary to assure the company has all of the best-of-breed technologies and services at its disposal; manage and lease SLA with service providers and vendors
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Control and negotiate IT purchases, facilitate tender processes with various suppliers
Designed, built and implemented a new infrastructure for the company including H/W, S/W and other systems
Managed hiring, staffing and maintaining of a diverse and effective workforce; responsible for career development / planning, performance and pay discussions of team members
Understand the project contract documents (time schedule, project design drawings, BOQ, etc.).
Handle design of piles, diaphragm walls, retaining structures, grouting works and ground anchors.
GeoFencing, soil modeling and analysis using finite element analysis tools such as SAP2000 and PLAXIS.
• Manage IT function for the Hamdan group of companies: Finance & money exchange, logistics, Mining, Hospital, Transport, Tyres & Automobiles, Construction & Real estate, Travel & Tourism, logistics, Plaza Hotel, Insurance, and FMCG etc.
• Work closely with the CEO and other team members (Software Development, infrastructure, Team and vendors) to plan technology initiatives and provide routine reporting of the progress and KPIs.
• Lead the technology infrastructure strategy and execution for the enterprise. Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
• Ensure that IT policies and procedures comply with CBO (Central bank of Oman) rules and regulations
• Ensure risk & control, disaster recovery systems are in place for all the business critical applications
• Develop, maintain and manage disaster recovery process and planning for the disaster recovery functions of IT
• Money Exchange Security & payment Gateways: (Credit / Debit Card / Money / online Transactions)
• Coordinate internal and external reporting requirements for IT Security relative items
• Development of enterprise standards and technology architecture and the IT operations governance process
• Conduct product and vendor evaluations ensuring best in class technologies and partners
• Application (banking) Service Coordinator, and make sure that all system license are updated
• Analyze reports generated by the monitoring system to identify trends that might indicate a future risk
• Completed SAP/HANA ERP, MRP, TMS, Tire Information System, Azure, Share point, end to end for whole group of company.
• Design and build the strategic IT roadmap in support of clinical/hospital, financial and strategic missions.
• Analyse, evaluate, and propose network, security, telecommunications, storage, and database and technology architecture: hardware, software, protocols, topology, and strategy.
• Monitor system utilization and capacity and provide capacity planning for peripherals including servers, storage, devices.
Security - Operations core responsibilities
• Measure, manage & report - availability, performance, capacity, risks & SLAs from business perspective
• Configuration management & period reviews to ensure optimum security, availability, performance and capacity
• Manage Outsourced Partners towards effectiveness in Outsourced Operations.
• Overall technology evaluation and selection to meet the agreed upon security architecture plan
• Ensure latest stable version of the solution, hardening, latest security patches, backups & retention as required.
• Implementing cyber management programs. Covering, Training, Governance, Risk and Compliance. (Manage, prevention, Detect, respond)
• Authentication, identity, access management System, and Vulnerability Management
• Ensure technology documents/certificates such as product registration, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and /or technology services are evaluated, updated and processed.
• Multiple location computer Emergency Response Team / Computer Security Incident Response Team
• Manage Governance Risk & Compliance (GRC) Platform Operations, strong understanding of the “cyber kill chain”
• Communications of situational status when security events occur.
• Manage and conduct network forensics for pro¬active investigation.
• Managed on with different security technologies - Cisco security products, ASA5500 Firwall etc, Checkpoint firewalls, McAfee SIEM, IDS / IPS, PKI, encryption, DLP, OS compliance checkers etc
Assist IT department for $230 Million Dolphin Project, $120 Million Qatar Oil & Gas project & several Oryx projects (Gasal, RasGas Project etc.)
Responsible for provision of IT infrastructure including desktop applications, LAN / WAN & telecommunications
Follow up department requirements of materials and equipment in coordination with Purchasing Unit
Implementation ERP & DMS - SharePoint
Provide / manage / coordinate with IS service provider RF, MPLS, VPN, EDI, ADSL, Internet and many other sophisticated technologies as well configuration for networking, LAN, WAN, Firewall, VPN, VMware, Dynamic DNS, DHCP, FTP, Windows, Exchange, Azure, Cloud system, SAN, CCTV
Cross check project requirement, quality, service, warranty, and IT technical specification
Monitor the end to end procurement process on daily basis
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure to have a Master Agreement, Contract, SLA, Escalation all major IT Vendors in place.
Manage biometric, payment processes, payment id cards, payment processing
Budget preparation for procurement and ensure procurement takes place within planned budgets
Review, in conjunction with the Quality Assurance Manager, Project plans and monitor delivery of contracted IT services executed by external vendor, to ensure that the projects meet the required quality and standards set by the Group.
Lead knowledge sharing sessions across projects including end of stage lessons learned.
• Manage IT GPRO Garment Track- Application / Data Center / Networking and Security
• Outline a formal planning process, and lead an IT team to manage operations in multiple locations
• Coordinate projects from development through implementation and work with vendors and consultants
• Support implementation of IT strategy as per business requirements
• Management of IT Infrastructure, hardware & software troubleshooting, user training, security assignments, mail server management & work closely with IT groups across overseas offices
• System management (Driving ERP, (Fast react, HRMS, ERP), DTS (Direct to store) modules) & Retail, GPRO, Implementation / Rollout Support & Development of Customized MODs (database objects, analysis, Webhosting, Web design, development, maintenance and support of software applications)
• Setting up effective operational IT plans & policies and economical procedures in IT department
• Estimate IT requirements for factory and implement cost control measures
• Plan and negotiate annual maintenance contracts with vendors and monitor the quality of service
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