Credit Card Controller
First National Bank
Total years of experience :16 years, 9 Months
Locating clients using credit bureau
- Do background checks
- Collect payments on past due accounts
- Contact clients using telephone
- Review terms of agreements
- Ensures all customer details is correct
- Set up repayment plans
- Record new payment commitment to repay debt
- Sent out statements if requested
- Refer accounts to managers with high balance
- Advice clients of legal proceedings
Develop and maintain relationships with existing clients with a view to maximizing
business opportunities and maintain comprehensive client records
- Responsible for submitting Workman’s Compensation claims, Return of Earnings;
authorising leave forms, maintaining leave records, Issuing of pay-slips and
distribution of IRP5
- Capturing of Weekly Timesheets- Daily spreadsheets and Weekly Invoices from
Finance Dept
- Daily booking/advising employees telephonically where they are reporting for duty
for the day
- Working with Recruitment Consultants to recruit, select and appoint the correctly
profiled people into an organization, writing of advertisements, handling of ad
responses, telephonically screening calls, Interviewing of applicants. ITC and Criminal
record checks and short listing applicants and introducing them to the clients
- Assist Payroll with weekly payments and payslips
- Oversee all administrative management duties for their organizations
- Approving and Declining of Documents submitted
- Booking of employees
- Disciplinary
- Issuing of PPE ‘s (Personal Protective Equipment)
- D-Bit (Payroll)
- ERS (Biometrics)
- Meeting Minutes
NAC (National Airways Corp)
Parts Warehouse - Administration Assistant (March - Aug 2014) Contract
Duties:
- Stock count for all aircraft parts. (Stock Taking)
- Creating and working off excel spread sheets, Preparing Stock Adjustments book for
processing.
- ID ex aircraft parts and prepare parts for binning.
- Assisting senior manager in duties assigned by him & attending to all Admin duties
Validating client Debit order & Salary switching forms.
- Confirming client information is correct before processing
- Receiving client Application forms, loading client details on system
- Indexing Application forms, accepting and rejecting correct and incorrect
information
- Liaising with bankers and branch, providing excellent customer service for new and
existing clients
- Deliver exceptional service that exceeds customers’ expectations through proactive,
innovative and appropriate solutions
- Maintenance of all administrative processes for the departments operational
activities
Refunding (account from insurance claims or any amount due to client)
- JV’s (reversing of arear interest & write off accounts with a small balance
- Comply with product specific policies & Procedures (adhering to the Banks values,
up skilling on the product knowledge to assist clients and Colleagues with the
correct information)
- Accountable for preparing requisition, invoices cheque payments and refunds on a
daily basis.
- Responsible for loading and banking cheque payments
- Compile accurate daily statistics.
- Ensure validity and correctness of account numbers before processing
Standard Bank SA
Administration Vehicle and Asset Finance Admin (Stage3)
Duties:
- Profiling of Accounts for all regions, to CCO’S and OCA assigned to the relevant
departments
- AOD (Acknowledgement of debt) to ensure that the shortfall due to short
settlement is arranged with the client for payments, educating the client on the
terms and conditions, ensuring the NATIS documents are handed to the correct
party, ensuring that all documents are handed in and client agrees to the new
agreement in place.
- Rehabilitating accounts
- Projects (early stage and late stage projects handed by the team leader or manager
on request
- Stats (Daily stats on work done for the day and monthly stats, OCA stats and -
ranking, Management stats
- Provide Efficient and quality customer services (providing clients with the relevant
information needed on their account, assisting them with rehabilitating their
account, providing settlements on request, delivering the values of the Bank)
- Legal files, requesting of sec 129 preparing pre legal files before it gets handed over,
preparing legal files for Ext and terminated accounts from debt review, preparing
legal files for 90/180 day+ accounts for legal hand over.
- Invoices checking, realising and authorising in order for the OCA’s to be paid out for
doing external collections on an arrear account and rehabilitating the account
- SICCS System Training - SICCS system training to all OCA and CCO (how to use the
correct action codes on accounts when making notes, how to use SICCS correctly)
SICCS super user( go on training on how to use SICCS more sufficient, more in depth,
report if we having any problems with the system in general and give ideas to
improve SICCS make it more user friendly, and give training to the staff
- Inbound & outbound Collections
courses: Early Childhood Learning & Development N4, N5, N6 Year Started:
Year Completed: 2003 Subject Passed: English, Afrikaans , Maths, Geography, History , Art2