Aamatulla Polaiwala

Assisted guests during check-in procedures and provided on-ground support
during peak operational hours. Performed standby duties for guest guidance
and movement management. Gained hands-on exposure to luxury
hospitalitystandards, guest handling, and professional service etiquette.

Managed educational and leisure tour groups during domestic travel programs.
Coordinated transportation, accommodation, and group movement logistics.
Ensured safety, discipline, and smooth execution of tour schedules.
Handled on-ground operational challenges and customer concerns professionally.
Demonstrated strong leadership, communication, and coordination skills.

Managed on-tour logistics and escorted school student groups, ensuring
safety, discipline, and smooth execution of schedules. Coordinated
movements, handled responsibilities calmly, and assisted students and staff
when required. Developed strong skills in group handling, teamwork, and
crisis management during live tour operations.

Supported embarkation and disembarkation operations for international
cruise passengers at the terminal. Assisted guestswith boarding procedures,
documentation, and navigation while coordinating with operational teams.
Gained exposure to cruise logistics, port operations, and high-volume
passenger handling.

Assisted passengers during embarkation and disembarkation procedures.
Supported cruise terminal operations and passenger handling activities.
Coordinated with operational teams for smooth passenger movement.
Assisted guests with documentation and boarding procedures.
Gained exposure to cruise logistics and port operations.

Joined as a FIT Sales Executive handling customized international holiday
packages across multiple destinations and was promoted to Long-Haul FIT
Specialist within 4 months based on performance. Managed high-value
tailor-made itineraries for short-haul and long-haul destinations including
Europe, Australia, Japan, and Africa. Actively converted leads from calls,
WhatsApp, website, and chatbot inquiries, demonstrating strong destination
knowledge, quickturnaround, and closing skills.

Joined as FIT Sales Executive and was promoted to Long-Haul FIT Specialist based on performance.
Handled customized international holiday packages across multiple destinations.
Managed both short-haul and long-haul travel inquiries from lead generation to booking confirmation.
Specialized in destinations across Southeast Asia, CIS Countries, Europe, and Island Destinations.
Prepared customized itineraries, quotations, and travel proposals based on customer requirements.
Converted inquiries received through calls, WhatsApp, website leads, and chatbot platforms.
Coordinated with hotels, airlines, DMCs, and suppliers to ensure smooth travel arrangements.
Maintained strong customer relationships through timely follow-ups and personalized service.
Assisted clients with travel documentation, visa requirements, and pre-departure guidance.
Contributed to company revenue through holiday package sales and upselling opportunities.

Handled walk-in customers, understanding travel requirements and
recommending suitable domestic and international holiday packages.
Provided end-to-end assistance on flights, hotels, sightseeing, visas, and
inclusions/exclusions. Operated MyDesk and MMT One for bookings, follow
ups, and confirmations while contributing to sales through personalized
itineraries and upselling.

Assisted walk-in customers with domestic and international holiday inquiries.
Recommended suitable holiday packages based on customer preferences and budget.
Supported flight, hotel, sightseeing, visa, and package bookings.
Operated MyDesk and MMT One systems for booking management and follow-ups.
Coordinated with vendors and internal teams to ensure smooth customer experience.
Assisted in itinerary preparation and package customization.
Contributed to sales through customer engagement and package recommendations.