Technical Suport
ARAB Open University - Kuwait
Total years of experience :34 years, 9 Months
Technical PC/Network support.
1. Providing support to users (150+), often on a helpline, offering clear advice and solutions wherever possible
2. Understanding user’s needs and applying product knowledge to meet those needs
3. Identifying and applying new software & tools with the help of internet.
4. Handling hardware or software problems and faults and referring on to specialist technical colleagues
5. Vendor dealing - which includes:
5.1. User request
5.2. Quotations from vendors
5.3. Negotiations
5.4. Selection of product consulting the Manager
5.5. Ordering
5.6. Follow-ups
5.7. Delivery
6. Maintaining record of all transactions/Inventory of IT.
7. Managing own diary in order to organise and prioritise daily and weekly goals;
8. Monitoring/Managing the Network issues (LAN/WAN)
9. PPS System Administration (customized application)
10. Training to users when required
Preparatory course for CCNA certification
IBM AIX System Administration
Developer/2000 tools foundation covering: SQL*Plus, PL/SQL, Oracle Forms, Oracle Reports & Oracle Graphics
2 days In-House training program on Seven Basic Tools of Quality Control
Unix System Administration
One day of intensive professional training program on ISO-9000, Quality Management and Quality Assurance Standards
Introduction to Unix/Oracle
Crash training of 30 hours in Oracle tools, Relational Concepts, SQL*Forms V3 and Report Writer
91% ('A' grade), secured third position in the course
72% ('B' grade)
73% ('B' grade), 500 hours course.
79% ('B' grade), secured third position in the course
B.Com from University of Karachi with 2nd division.
Intermediate (pre Engg.) from Board of Intermediate Karachi Science College Karachi with 2nd division
Matriculation from Board of Secondary Education Karachi Grade ‘A’