Salma Maatouk

- Manage the engineer dispatching process in coordination with customers and service partners for installation of new products and maintenance of existing products as part of the Field Services Operations
- Assign Work Orders to Engineers on the system based on the jobs scheduled for them and follow up on the status to maintain an up to date system
- Manage the spare parts ordering process and ensuring delivery and installation on time
- Keep track of the backlog reports as well as other system related reports to ensure a clean system is maintained

- Meeting with clients, discussing and understanding their requirements for a certain project.
- Contacting different institutions to collect prices for different services and use the best to create customer quotations.
- Prepare profit analysis to discuss with management.
- Prepare quotation to present to the client.
- Set up meetings with the designing and production teams to plan the work.
- Prepare project plans with emphasize on important milestones and discuss with client.
- Follow up with designing and production teams the progress of the work and provide client with periodic updates as well as accurate delivery dates.
- Make sure delivery dates and deadlines are met.
- Make sure customer requirements are being met.
- Prepare invoices to finalize the project.

Handling IT Infrastructure delivery for customers based in Germany. Responsibilities include:
- Receiving new projects of customers located in Germany.
- Understanding the scope of the project and preparing internal kickoff meetings with sales and technical teams within EMC.
- Preparing external kickoff meetings with customers remotely (Conference calls, online meetings).
- Work on planning project delivery based on customer requirements.
- Work with warehouses in Germany to plan hardware delivery to customers.
- Assign resources to work on the project including engineers and technical specialists.
- Communicate with teams in Egypt and Germany to deliver projects to customers as expected.
- Excessive use of the German language in all internal and external communications written and spoken.
- Prepare customer sign off and acceptance criteria for project closures.
- Follow up on admin work including weekly hour reporting, projects status on tools and revenue forecasting for all projects and updating it on regular basis.

- Handling the end-to-end Service Transition process since customer approves the order till the billing of the order.
- Managing the entire Network Solution delivery process
- Handling resources needed for the order delivery
- Setting up the scheduled for delivery of orders
- Handling multiple customers (mainly German customers)
- Proactive communication to customer
- Handling customer escalations
- Submitting weekly status reports to customers with order progress
- Attending calls with customer and account team
- The order closure status and to align all systems if a misalignment has occurred
- Estimate times for all activities and prepare delivery schedule.
- Control performance to meet the deadlines according to the schedule.
- Interact with all stakeholders and maintain engagement of team members.

Planning the best solutions for the presented cases and managing the implementation process and the implementation team working on the E-Business solutions for both academic institutes and commercial enterprises.

Planning included having meetings with clients to understand their business and their exact requirements, studying the presented case, finding all suitable and applicable options according to budget and client needs, selecting the most convenient solutions for the client and presenting a full project plan.

Implementation included managing the team working on the different projects, setting a time schedule for all projects working in parallel and meeting the assigned deadlines, revising, testing and reviewing the work done and working on enhancing the quality of the final product.

Projects I participated in include Mall of Arabia Cairo, Joudina, Arabian Centres and others.

On the other hand, being part of a start up company required me to do more than one task simultaneously. Beside managing the E-Business projects, I was responsible for some administrative stuff in the company. I was responsible for the recruitment of staff members, manage current employees (keep track of leaves, salaries and any issues related to the staff members), keeping track of the petty cash and office supplies and needs and make sure all needs are available. Last but not least I constantly report to the owner everything that happens in the company.

Assisting in managing E-Learning application deployment and development

Responsible for online academic presence and documentation of all E-Learning activities in the faculty of medicine.

Assisting in managing the E-Learning unit, staff members and relationship of the unit with other departments within the faculty of medicine.

Training undergraduates on the utilization of the Learning Management System used in the faculty.

Assist in training academic staff members on E-Course design.