Aamir Ghazanfar, Back office operations

Aamir Ghazanfar

Back office operations

ARY EXCHANGE COMPANY

Lieu
Koweït - Al Farawaniyah
Éducation
Diplôme, Anti money laundering and terrorist Financing
Expérience
7 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :7 years, 1 Mois

Back office operations à ARY EXCHANGE COMPANY
  • Koweït - Al Farawaniyah
  • janvier 2012 à janvier 2019

Assume overall responsibilities’ and manage day to day operations of the branch and ensure that all operations are carried out effectively & efficiently
Ensure that timely & quality services are rendered to all the customers of the branch.
Assist in developing operational strategies and plans related to branch
Review daily activities, reports & evaluate branch performance.
Ensure that branch achieves financial and operational goals.
Ensure that the book of accounts & records are maintained properly in the branch.
Perform other tasks as delegated by the Operations Head from time to time.
Expert in processing international bank transfer and other bank remittance and payments.

Customer Service Representative/Helpdesk:- à Olympia Operation Suite
  • Koweït - Al Koweït
  • février 2015 à mai 2016

Answering all inquiries about the service offered by the company through phone call and email.
 Attending to all tenants complain regarding the problem they encounter from their shops like electrical and technical problems.
 Achieve and maintain high customer satisfaction level.
 Recording all the tenants’ complain using CAFM software.
 Support the complex management in daily operation.
 Provide periodic visibilities report.

Branch Operations à UAE EXCHANGE CENTER W.L.L.
  • Koweït - Al Farawaniyah
  • octobre 2013 à décembre 2014

Assume overall responsibilities’ and manage day to day operations of the branch and ensure that all operations are carried out effectively & efficiently
Ensure that timely & quality services are rendered to all the customers of the branch.
Assist in developing operational strategies and plans related to branch
Review daily activities, reports & evaluate branch performance.
Ensure that branch achieves financial and operational goals.
Ensure that the book of accounts & records are maintained properly in the branch.
Perform other tasks as delegated by the Operations Head from time to time.
Expert in processing international bank transfer and other bank remittance and payments.

Éducation

Diplôme, Anti money laundering and terrorist Financing
  • à American EUROPEAN Academy
  • janvier 2019

AML- TF

Diplôme, Combating Money Laundering and Terrorist Financing
  • à INSTITUATE OF BANKING STUDIES
  • décembre 2012

Combating Money Laundering and Terrorist Financing

Etudes secondaires ou équivalent, Commerce
  • à PAKISTAN SCHOOL & COLLEGE, KUWAIT
  • août 2010

Higher Secondary School Certificate Intermediate commerce

Specialties & Skills

Customer Service
Team Leadership
Management
Teamwork
Administration
CASHIER
Customer Service

Langues

Urdu
Expert
Arabe
Moyen
Anglais
Moyen

Loisirs

  • Cricket